Senior Client Services Manager

<div><h3>How You’ll Make An Impact</h3><p>As a Senior Client Services Manager at Epsilon, you will be the driving force behind client success, leading a diverse portfolio of high-profile brands. Reporting to senior leadership and collaborating with 12 cross‑functional teams, you will deliver innovative digital marketing strategies that maximise client revenue and align with omnichannel indicators. You’ll be at the forefront of shaping client strategies, demonstrating Epsilon’s advanced digital marketing and MarTech solutions to create measurable value and develop client retention and growth.</p><h3>Overview</h3><p>This hybrid role requires you to be in the Dubai office 3–4 days per week. You will be working with various internal and external partners to integrate and deliver objective‑based solutions, helping shape the future of the marketing and advertising technology landscape.</p><h3>What You’ll Achieve</h3><p>You’ll have significant opportunities for career growth within Epsilon and the larger Publicis Groupe. In this role you will hone your leadership, digital marketing, and critical thinking skills, becoming a key player in driving Epsilon’s success in the MENA market.</p><h3>Role Overview</h3><p>The Senior Client Services Manager will drive client growth and adoption of Epsilon’s DSP solutions by developing strategic relationships, expanding media investment, and unlocking new data‑driven activation opportunities across key accounts.</p><h3>Key Responsibilities</h3><ul><li>Own and grow strategic client relationships, identifying opportunities to expand the adoption of Epsilon’s DSP and identity‑led media solutions</li><li>Drive revenue growth through proactive client development</li><li>Act as a trusted advisor to clients, translating business objectives into data‑driven media strategies</li><li>Collaborate with internal teams to deliver best‑in‑class campaign execution and performance outcomes</li><li>Lead client business reviews with performance insights, optimisation strategies, and incremental growth opportunities</li><li>Educate clients and agency partners on Epsilon’s differentiated DSP capabilities, identity resolution, and closed‑loop measurement</li><li>Monitor account health, forecast revenue growth, and ensure long‑term client satisfaction and retention</li></ul><h3>Who You Are</h3><h3>What you’ll bring with you</h3><ul><li>3–6 years’ experience in digital marketing, MarTech, and project management</li><li>Commercially driven mindset with an eagerness to identify opportunities for growth and contribute to business and client success</li><li>Strong organisational, time‑management, and communication skills</li><li>Analytical thinking with a curiosity about interpreting data to tell compelling stories</li></ul><h3>Why you might stand out from other talent</h3><ul><li>Passion for big data, technology, and solving complex problems</li><li>Experience in account management and building client relationships</li><li>A consultative approach to client management, growth and strategy development</li><li>Experience collaborating with cross‑functional teams and driving innovative solutions</li><li>A proactive attitude focused on process improvement and automation</li><li>A growth mindset, always seeking to learn, adapt, and improve in a fast‑evolving industry</li></ul><h3>Additional Information</h3><p>Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers, 1 Vision for engaging each individual, and 1 Voice to harmonise engagement across paid, owned and earned channels.</p><p>Epsilon’s comprehensive portfolio of capabilities across digital media, messaging and loyalty solutions bridges the divide between marketing and advertising technology. We process 400 + billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real‐time modelling languages and consumer privacy advancements. Epsilon is consistently recognised as industry‑leading by Forrester, Adweek and the MRC, and is a global company with more than 9 000 employees worldwide.</p><p>Our pillars are more than words. They’re how we show up every day:<b>People centricity</b>,<b>Collaboration</b>,<b>Growth</b>,<b>Innovation</b>, and<b>Flexibility</b>. Our values guide us to create value for our clients, our people and consumers: integrity, teamwork, purpose, respect and empowerment.</p><h3>Benefits</h3><ul><li>Time to Recharge: Flexible time off (FTO), 15 paid holidays</li><li>Time to Recover: Paid sick time</li><li>Family Well‑Being: Parental/new‑child leave, childcare&elder care assistance, adoption assistance</li><li>Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, emp