Senior Application Support Specialist / Application Analyst

We are seeking a highly skilled Application Support & Analysis professional to manage, support, and optimize enterprise business applications. The role is responsible for ensuring system stability, performing advanced troubleshooting, analyzing business requirements, and supporting integrations across mission-critical platforms. The position may operate at Senior or Expert level depending on experience and technical depth. Key Responsibilities Analyze application incidents, identify root causes, and implement permanent fixes. Monitor system performance and ensure high availability and reliability. Work closely with business users to gather requirements and translate them into system solutions. Perform application analysis, configuration, and functional troubleshooting. Execute SQL queries for data validation, reporting, and issue resolution. Support application integrations, APIs, middleware, and data workflows. Manage incidents, problems, and change requests in line with ITIL processes. Coordinate with development, infrastructure, database, and vendor teams. Participate in system upgrades, patches, testing, and release deployments. Prepare documentation, user guides, knowledge base articles, and process flows. Ensure compliance with IT governance, security, and regulatory standards. Mentor junior team members and provide technical guidance (for expert-level candidates). Drive continuous improvement and optimization initiatives. Requirements Bachelor's Degree in Computer Science, IT, Engineering, or related field. 6-12+ years of experience in enterprise application support and/or application analysis. Strong understanding of application architecture and system integrations. Hands-on experience with SQL databases (query writing, troubleshooting, data validation). Knowledge of APIs, web services, and integration frameworks. Experience with monitoring tools and ticketing systems (ServiceNow, Jira, etc.). Familiarity with ITIL processes (Incident, Problem, Change Management). Exposure to Windows and/or Linux server environments. Basic scripting knowledge (PowerShell, Shell, Python) is an advantage. Strong analytical, problem-solving, and stakeholder communication skills. ITIL certification preferred Note: Open for Qatar Nationals. Other locations may have additional requirements as applicable.