Packet Transport Operation Support Engineer

Job Title: Packet Transport Operation Support EngineerEmployment Type: Full-TimeDepartment: Active & Core - O&M (IP Transport)Duration: July 2026 - June 2029 (Renewable) Job Overview We are looking for an experienced Packet Transport Operation Support Engineer to support and manage IP/MPLS network operations in a telecom environment. The role requires strong expertise in network operations, migration, troubleshooting, and ensuring high availability of packet transport infrastructure with 24x7 support readiness. Key Responsibilities Provide 24x7 operational support, including on-call incident handling from NOC.Lead and execute large-scale IP/MPLS network migrations and cutovers.Perform impact analysis, risk assessment, and develop migration & rollback plans.Configure and validate services across L2/L3 VPN environments.Monitor network health using NMS tools and ensure high service availability.Troubleshoot complex network issues across Cisco, Huawei, and Juniper platforms.Plan and implement network upgrades to support traffic growth.Prepare and execute MOPs (Method of Procedure) for network changes.Participate in CAB reviews and post-implementation analysis.Maintain network documentation, diagrams, and reports.Ensure compliance with change management and operational processes.Provide onsite support when required, including hardware troubleshooting. Required Skills & Expertise Strong experience in IP/MPLS networks within ISP/Telecom environmentsDeep knowledge of:Routing: BGP, OSPF, IS-ISMPLS: LDP, RSVP-TE, Segment RoutingVPNs: L2VPN, L3VPN, VPLSHands-on experience with:Expertise in network troubleshooting, migration, and implementationFamiliarity with network automation (Python, Ansible, Netconf/YANG)Strong understanding of traffic engineering and IP addressing strategies Core Operational Duties Analyze logs, alarms, and performance reports of network elementsHandle service requests and change requests as per processCoordinate with vendors (e.g., TAC) for issue resolutionPerform software upgrades and configuration changesMonitor traffic trends and utilization across network linksSupport multi-vendor environments including Cisco, Huawei, Juniper, and load balancersEnsure adherence to SLA and operational standards Qualifications Bachelor's or Diploma in Telecommunications, Computer Science, or related field