RR-Service Manager

Job Description:Essential Job Functions:Ensure that services consistently meet established SLAs and KPIs addressing any deviations promptly.Supervise a team of service management professionals ensuring their productivity and efficient handling of client requests.Engage with clients to gather feedback address basic concerns and coordinate support.Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery.Supervise the handling of service incidents requests and escalations ensuring timely resolution.Maintain comprehensive service documentation ensuring that all processes are well-documented and up-to-date.Generate reports on service performance and client feedback for review and action.Coordinate resources and schedules to ensure optimal service coverage.Basic Qualifications:Bachelor's degree in a relevant field or equivalent combination of education and experienceTypically 7 years of relevant work experience in industry with a minimum of 3 years in a similar roleProven experience in Service and Program ManagementProficiencies in strategic planning team leadership and performance managementContinuous learner that stays abreast with industry knowledge and technologyOther Qualifications:Advanced degree in a relevant field a plusRelevant certifications such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library) a plusAt DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.Required Experience:Manager#J-18808-Ljbffr