Rooms Controller

Responsibilities and QualificationsBlock all VIP & RA rooms 7 days out based on standards set by Sofitel and the Front Office Leadership team.Block all special requests and long stay guests 7 days out based on standards set by the Front Office Leadership team.Ensure all traces and communication tools are in guest reservations to ensure seamless service when guest is on property.Ensure close communication with the Housekeeping Department about specials and requests being delivered to rooms which are blocked.Review through all group resumes to ensure all areas of Front Desk Guest Relation Sofitel Service Sofitel Club Concierge and bell desk are communicated and understood. All information is placed in Opera and communicated to the Assistant Front Office Manager for scheduling.Maintain a balanced inventory in all room categories 30 days out. Review again at 10 days 5 days and day prior.Communicate any potential challenges to Front Desk Manager/Assistant Front Office Manager.Comply at all times with Sofitel standards and regulations to encourage safe and efficient hotel operations.Review Room queue and work with Housekeeping to expedite turnover.Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.Manage the strict safekeeping of guests personal data and maintenance of privacyHandle Due-Out and Discrepancy updating in communication with the Housekeeping DepartmentRespond to queries positively.Maintain high standards of personal appearance and grooming which include wearing the proper uniform and nametag while working.Follow department policies procedures and service standards including all safety policiesMaintain a report for Upgrades of the dayMaintain a proper tracking for up sell for the front desk StaffHandling all Reception Queries for Telephone operatorAttend group meetingPassion for guest serviceExcellent written and verbal communication interpersonal and leadership skillsHighly organized results-oriented with the ability to be flexible and work well under pressureStrong interpersonal and problem solving abilitiesHighly responsible & reliableFluency in English secondary language preferredMust have the ability to handle a multitude of tasks and Guest requestsComputer proficiency in a Windows environment (Word Excel PowerPoint)Knowledge of Micros-Fidelio Property Management System an assetAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs remaining calm and courteous at all timesQualificationsDegree from School for Tourism & Hotel ManagementRemote WorkNoEmployment TypeFull-time#J-18808-Ljbffr