Retention Desk Agents - UK

Decision Management Consultants is recruiting a Retention Desk Agent - UK for one of its clients operating in the Forex industry in Dubai, UAE.About Our ClientOur client is a well-established Forex trading company based in Dubai, operating in a fast-paced and highly regulated financial services environment. The company is known for its strong focus on technology-driven solutions, customer-centric operations, and compliance with international regulatory standards. With a growing presence in the region, they offer innovative trading services and a dynamic workplace that encourages performance, growth, and collaboration.Key ResponsibilitiesManage and maintain relationships with existing Forex trading clientsAct as the primary point of contact to ensure client satisfaction and long-term retentionHandle client inquiries professionally via phone, email, and online platformsPromote trading activity and introduce relevant products/servicesNegotiate effectively to retain clients and prevent account churnMonitor client performance and provide timely follow-upsMeet retention and revenue targets set by the companyMaintain accurate records of client interactions and activitiesRequirementsProven experience in Forex trading as a Retention or Relationship ManagerStrong understanding of Forex markets and trading platformsExcellent communication, negotiation, and persuasion skillsConfident and professional phone etiquetteAbility to build rapport and maintain long-term client relationshipsTarget-driven mindset with strong interpersonal skillsFluent English communication (spoken and written)BenefitsEmployee Benefits as per the UAE Labor Law#J-18808-Ljbffr