Residents Services & Operations Coordinator

In today’s world, where and how you work is critical for success. Real estate is no longer just focused on footprint and costs but on delivering strategic outcomes for organisations. That is why we partner with you to craft a tailored approach that aligns with your unique goals and meets the needs and preferences of your employees.Operating across 400 offices in 60 countries, we collaborate with the industry’s top professionals, and we are supported by leading technology and research to ensure consistent results. We build enduring relationships by making our team an extension of your business—aligned with your goals and committed to maximising bottom-line performance.Role SummaryWe are seeking a polished, proactive and service-oriented Resident Services Executive to support the day‑to‑day operations of a premium leased villa compound in Al Sufouh. The role is resident-facing and site-based, with responsibility for delivering a high standard of service across resident communication, move‑ins and move‑outs, site presentation, access coordination and day‑to‑day operational follow‑up.This is not a concierge or technical Facilities Management role. The successful candidate will act as the main on‑site point of contact for residents and visitors, coordinate with third‑party service providers and support a smooth, well‑presented and responsive living environment across the compound.Key ResponsibilitiesResident ServicesServe as the main on‑site point of contact for residents, handling day‑to‑day queries, requests and general communication in a professional and service‑led mannerAcknowledge resident requests promptly and coordinate follow‑up with the relevant internal team or external service providerKeep residents informed on the status of requests, scheduled visits and planned works where requiredMaintain a courteous, discreet and calm approach in all resident interactionsMove‑In, Move‑Out and Leasing SupportSupport villa viewings, access arrangements and general leasing‑related coordination as requiredAssist with move‑in and move‑out preparation, including access coordination, readiness checks and resident orientation supportHelp coordinate pre‑occupation inspections, snagging follow‑up and handover readiness for incoming residentsReport any issues affecting leasing readiness, presentation or occupation to the Property ManagerSite Operations and PresentationConduct routine inspections of common areas including internal roads, clubhouse, shared toilets and outdoor areas to ensure they remain clean, orderly and presentableMonitor the general readiness and appearance of the compound and report any service lapses, housekeeping issues or maintenance concernsEnsure storage areas and operational supplies are kept organised and appropriately stockedSupport a consistent hospitality‑led resident experience across the site without creating an on‑demand concierge modelVendor and Access CoordinationCoordinate contractor sign‑in, access and attendance on site in line with site proceduresAct as the on‑site liaison for third‑party FM and other approved service providers attending the compoundFacilitate access to villas and common areas where required, while maintaining resident privacy and operational orderTrack technician and contractor attendance and elevate service concerns or access issues to the Property ManagerCoordinate resident‑facing appointments for maintenance and approved servicesReporting and AdministrationMaintain accurate daily records of resident requests, incidents, inspections, access logs and service provider attendanceUpdate and track request status through the relevant reporting, CRM, ticketing or inspection tools used on sitePrepare routine updates and exception reports for the Property ManagerSupport record‑keeping for inventory usage, resident communications and operational issuesHealth, Safety and ComplianceObserve site health and safety requirements and report any hazards, unsafe conditions or breaches promptlyEscalate operational incidents, safety concerns and non‑compliance issues in line with site proceduresSupport orderly site access and safe coordination of contractors, deliveries and service appointmentsRole BoundariesThis role does not include technical supervision of maintenance quality or engineering sign‑offThis role does not own emergency FM response, which will sit with the appointed FM service providerThis role is not intended to operate as a full concierge or ad hoc lifestyle service deskSpend approvals, vendor rejection, work order prioritisation beyond basic coordination and other management decisions will be escalated to the Property ManagerKey Performance IndicatorsResponse time to resident requestsTimely follow‑up and closure visibility on work orders and service requestsResident satisfaction and service feedbackCompound presentation standards and inspection outcomesRequirements2 to 4 years of experience in hospitality, premium residential operations, resident services or a similar cu