QNB3631 - Associate - Customer Compliance

QNB3631 - Associate - Customer ComplianceQNB Group | Posted Feb 23, 2026Full-timeNegotiableEntry (0-2 yrs)About QNBEstablished in 1964 as the country’s first Qatari‑owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. By way of its subsidiaries and associate companies, QNB Group’s presence extends to more than 31 countries across three continents, providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000, serving up to 20 million customers through 1,000 locations, with an ATM network of 4,300 machines.QNB has maintained its position as one of the highest‑rated regional banks from leading credit rating agencies, including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support programme and sponsors various social, educational and sporting events.Job SummaryThe incumbent will implement the KYC framework as designed by the KYC Strategy unit and be responsible for embedding adequate processes and controls at Group level to effectively manage the KYC platform on an ongoing basis. The role requires tracking and reflecting changes issued by relevant AML/CFT bodies—including QCB instructions, FATF and Wolfsberg Group—to prevent the Group from exposure to legal or regulatory sanctions and the associated financial or reputational loss.Main ResponsibilitiesAssist in liaising with regulators and internal/external parties on a continuous basis to resolve queries and respond to issues raised concerning the Group’s AML/CTF & KYC efforts.Coordinate follow‑up with different business units for the completeness and update of KYC data.Assist in handling correspondent bank enquiries and requests related to the KYC and AML questionnaires.Participate in managing Vostro accounts due diligence and KYC processes with different business and operations units.Act as the KYC data supplier for all AML, sanctions and fraud control units to facilitate day‑to‑day operations and investigations.C. Internal (Process, Products, Regulatory)Participate and assist in overseeing KYC activities to ensure complete and proper implementation of regulations and related guidelines.Assist in implementing KYC‑related tasks as per the approved annual plan.Enhance the periodic risk‑based approach mechanism based on local and global KYC‐associated risk.Monitor dashboards of the KYC platform for proper follow‑up and reporting.Work efficiently on the global KYC platform to monitor KYC reviews and risk assessment.Perform sample quality control checks of KYC/AML documents in accordance with current procedures.Ensure all KYC process and documentary requirements are consistent globally but adapted to local rules.Contribute to the implementation and controls for daily processes and updates of procedures.Review KYC files for new clients and identify main issues, following up missing information in line with group processes and procedures.Identify main risks related to monitoring existing clients.Work closely with business units to develop a culture of compliance within the organization.Support the provision of sound compliance advice to the line of business on resolution of issues and for escalation within Compliance and the Supervisory Board.Support coordination of global compliance efforts within the line of business.Liaise regularly with clients, compliance, other support functions including the Global Client Onboarding team, due diligence managers and local business officers.D. Learning & KnowledgeMaintain an understanding of all pertinent laws, regulations, policies, and procedures and applicable best practices pertaining to the Group’s operations locally and internationally in terms of AML/CFT and KYC.Enhance KYC training material and deliver training as per the annual training plan.Managerial AttributesStrong communication skills for liaison with national regulators and FIU.Evaluation and analysis of client data, transaction data and administration of compliance monitoring and onboarding functions including KYC and CDD.E. Legal, Regulatory, And Risk Framework ResponsibilitiesComply with all applicable legal, regulatory and internal compliance requirements, including Group Compliance Policies and Procedures (AML & CTF, sanctions policy, data protection policy, fraud control policy, whistle‑blowing policy, conflict of interest and insider dealing policy).Understand and effectively perform your role under the Three Lines of Defence principle to identify, monitor, manage and report risks.Ensure systematic good outcomes for clients in accordance with Conduct Risk