Program Design & Content Development Manager

Join Us at Miral ExperiencesMiral Destinations, a subsidiary of Miral, is a leading destination partner dedicated to creating memorable shared experiences through the power of storytelling across Abu Dhabi’s leisure, entertainment, and tourism landscape. Miral Destinations is responsible for elevating its portfolio of destinations by shaping their story, building strategic partnerships, and connecting audiences with the destination’s unique experiences. Its portfolio includes Yas Island, home to world‑class attractions such as Ferrari World Yas Island, Abu Dhabi; Yas Waterworld Yas Island, Abu Dhabi; Warner Bros. World™ Yas Island, Abu Dhabi; SeaWorld® Yas Island, Abu Dhabi. The destination also features iconic attractions such as the record‑breaking CLYMB™ Yas Island, Abu Dhabi and Yas Marina Circuit, home to the Formula 1® Etihad Airways Abu Dhabi Grand Prix. The company’s wider portfolio also includes teamLab Phenomena Abu Dhabi, an immersive art museum located in the Saadiyat Cultural District; Al Ain Zoo, the Middle East’s largest zoo established in 1968 by the late Sheikh Zayed bin Sultan Al Nahyan; and Qasr Al Watan, a landmark cultural institution housed within the Presidential Palace in Abu Dhabi. Through its diverse offerings, Miral Destinations continues to elevate Abu Dhabi’s global standing, contributing to the emirate’s international recognition and commercial success as a leading tourism hub.About The RoleThe Program Design & Content Development Manager is pivotal in leading the design and execution of destination training programs. This role requires expertise in content strategy and development, focusing on aligning training materials with program objectives to deliver engaging experiences. The Manager will oversee a team dedicated to creating high‑quality content, ensuring collaboration with stakeholders and the seamless integration of materials to meet diverse needs. Additionally, responsibilities encompass supporting program managers and enhancing user engagement through effective content strategies.What You’ll DoTeam Leadership and ManagementManage the Content Development and Engagement TeamProvide guidance, mentorship, and performance evaluations to team members, fostering a collaborative and high‑performing team environment.Finalize all content development and engagement materials created by the team for any of the community experiencesStrategic Content CreationSpearhead the development of engaging and educational training materials for community programs, ensuring alignment with program objectives and audience learning needs.Collaborate closely with program managers to understand program requirements and translate them into comprehensive and effective training content to be executed by the team.Material Enhancement and ConsistencyMaintain and improve the quality and consistency of training materials, ensuring adherence to established content guidelines and standards.Continuously review and refine existing materials to optimize content effectiveness and relevance.Content Strategy DevelopmentContribute to the development of content strategies for community programs, ensuring that training materials are aligned with program goals and resonate with the target audience.Stay updated on best practices in training content development and incorporate innovative approaches into material creation.End‑to‑End Training Material ProductionOversee the complete content production process, from ideation and conceptualization to the creation and delivery of engaging training materials.Develop content for various channels, ensuring it suits digital platforms, print materials, social media, and events.Quality Control and ImprovementEnsure all training content meets high‑quality standards, is accurate, and aligns with the learning objectives of the program.Regularly gather and analyze user feedback to make data‑driven improvements to training materials and enhance user engagement.Support for Program ManagersWork closely with Community Experience Managers to support their program content and engagement needs.Manage the content development and engagement team and overlook the finalization of all materials created for our community experience programs.What We’re Looking ForEssentialBachelor’s degree in a related field5+ years of experience in content development or program managementStrong leadership and team management skillsProficient in designing training materials and content strategiesDesirableExperience in stakeholder engagementAdvanced degree or certifications in instructional designFamiliarity with digital content creation toolsShape The Future With UsIf you’re passionate about people, service, and creating a workplace where colleagues feel supported and valued — we’d love to hear from you. Apply now and take the next step in your career with Miral Destinations — where your work helps shape unforgettable moments every day.#J-18808-Ljbffr