Partner Customer Support

OverviewRapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter.Rapyd is looking for a dynamic, high‑impact Partners Support Specialist who is technically savvy, creative, and curious to provide exceptional high‑touch user experience to our clients and partners. This is a hands‑on role and you will wear many hats; from interacting directly with our merchants and partners, working closely with other teams to ensure a seamless experience for our users, debug, and develop monitors for the production environment.ResponsibilitiesBe the first line of defense and escalation for any technical issuesElegantly handle customer requests and maintain Rapyd’s SLA & customer satisfactionEscalate and own issues internally and externally with service providers / partnersDevelop monitoring tools for the production environmentExtend our knowledge baseWork across departments (Engineering, DevOps, Prof Services, etc.) to resolve customer’s issues. Cover “on‑call” shifts as needed to support our global coverage modelRequirementsProficient in English3‑5 years of experience in customer support requiredAble to work independently from our regional office and homeCustomer facing experience in a B2B global companyKnowledge of API management and bug reporting toolsAbility to work under pressure in a fast‑paced environmentGreat technical writing and verbal communication skillsStrong troubleshooting skills using multiple tools / logs correlationKnowledge in the following tools: SQL, Postman, Kibana, Jira, Confluence.Experience in the payments industry – Big AdvantageJob Candidate Privacy Policy – https://www.rapyd.net/candidate-privacy-policy#J-18808-Ljbffr