Operations Supervisor - UAE National, AMZL Operations

OverviewAmazon is seeking a dynamic and customer‑obsessed Supervisor to lead and develop teams within our fast‑paced AMZL (Amazon Logistics) and FC (Fulfillment Center) environments. This role will encompass responsibilities across both areas, requiring a versatile leader who can thrive in a dynamic, ever‑changing operational landscape. You will play a crucial role in ensuring efficient workflows, exceeding customer expectations, and driving continuous improvement. This is an opportunity to make history with one of the world’s largest and most innovative companies, shaping the future of operations and logistics.Key ResponsibilitiesOperational Leadership: Oversee daily operations within both AMZL and FC environments, managing teams of Operations Supervisors, Operations Assistants, Delivery Service Providers, and associates (30‑40). Allocate labor, lead meetings, assign job duties, and maintain exceptional organizational skills.Team Management: Lead, train, and develop high‑performing teams; foster a positive and motivating work environment, drive engagement and performance, and ensure associate safety while adhering to Amazon’s Health & Safety standards.Performance Management: Be obsessed with metrics, dive deep to identify root causes of performance issues, implement effective solutions, and continuously monitor KPIs to drive improvements across both AMZL and FC processes.Process Improvement: Identify opportunities to streamline and improve processes; find practical and simple solutions to complex problems without compromising quality, using problem‑solving and analytical skills to conduct Dive Deep analyses and implement enhancements; become a subject‑matter expert on core operational processes.Communication & Collaboration: Communicate daily metrics and report exceptions, effectively influence decisions and drive alignment, collaborate with cross‑functional teams to solve operational challenges, share best practices, manage external agency relationships and performance.Problem Solving & Decision Making: Demonstrate strong problem‑solving and analytical capabilities, act decisively in a fast‑paced environment, exercising sound judgment and making informed decisions.Technology & Tools: Continuously utilize software and hardware tools to ensure smooth daily operations, ensure associates have the necessary tools and coordinate repairs or replacements, support rollout and implementation of new systems and processes, gather feedback and provide support.Inventory Management: Maintain inventory accuracy within the FC environment.Basic Qualifications1+ years employee and performance management experience.Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.Ability to push and pull wheeled dollies loaded with products up to 100 pounds during shifts (AMZL).Strong team player with the ability to motivate others.Demonstrated problem‑solving and analytical capabilities.UAE national with family book.Preferred Qualifications1+ years experience with performance metrics, process improvement, or lean techniques.Degree in Engineering, Operations, Supply Chain, Logistics, or Business Administration.Ability to thrive in an ambiguous and fast‑paced environment.Experience implementing lean principles and process improvement in an operational environment.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Company – Q-Express Documents TransportJob ID: A3182449#J-18808-Ljbffr