Operations Engineer (Arabic speaker)

OverviewMotorola Solutions is seeking a highly skilled on-site customer support engineer to join our International Services team. This role is critical to the delivery of mission-critical operations systems, encompassing the development and implementation of customer applications and company products, ensuring optimal customer performance and success. The position supports AMEA customers with field engineering services, reflecting a commitment to innovation and customer satisfaction. The company invests in employees with comprehensive training and certifications, empowering you to excel and advance your career.ResponsibilitiesCollaborate with cross-functional teams across various technology stacks (web, mobile, middleware) to resolve complex business and technical challenges.Provide high-quality technical and operational support for mission-critical IT and Radio systems within a team environment, ensuring service levels and operational KPIs are met.Maintain system performance and availability through incident and performance management processes.Work closely with Field Services Engineers and Technical Support Operations to ensure adherence to SLAs.Manage the resource calendar to ensure all Maintenance Agreement (MA) deliverables are fulfilled.Coordinate with the Local Service Delivery Manager (SDM) for all activities related to contract deliverables and appropriate tasking.Conduct regular customer meetings to discuss service availability and performance.Address customer comments and inquiries related to specific project aspects or the entire project scope.Plan and execute technical tasks according to established instructions and processes.Respond to customer problems directly or through the internal customer interface.Troubleshoot and resolve technical design-related issues.Attend all scheduled and unscheduled customer meetings, providing reports to the Team Lead and SDM.Basic RequirementsEngineering or Sciences degree OR 4+ years of experience as a System Manager or in Field Service, with expertise in one or more of the following areas: Broadband PTT, Wired/Wireless Communication Systems, IT Systems, or Networking equipment.Legal authorization to work in the specified country indefinitely is required; employer work permit sponsorship is not available.Background in Network/IT, Broadband PTT, or Customer Service.Strong professional interpersonal and communication skills.Excellent command of verbal and written English and Arabic.Travel and Other DetailsTravel: Over 50% of the timeRelocation: DomesticPosition Type: ExperiencedReferral Payment Plan: NoCompanyMotorola Solutions Arabia, Inc., Saudi BranchEEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.#J-18808-Ljbffr