Onsite Engagement Director — Enterprise Learning Ops Leader (UAE)

Engagement Director, Enterprise Learning Operations | Onsite UAE | UAE-BasedThe OpportunityWe are seeking a senior, onsite Engagement Director to lead a large-scale, enterprise learning operations environment in the UAE. This is an embedded leadership role with end-to-end accountability for operational excellence, governance, financial performance, and senior stakeholder partnership.This role is designed for a hands-on leader who thrives at the intersection of strategy and execution. You will serve as the senior onsite leader for the program, representing Infopro Learning and providing daily leadership across integrated learning services while shaping long-term stability, performance, and innovation within a mature enterprise environment.This role is best suited for a leader who enjoys being close to delivery, making day-to-day decisions onsite, and removing operational barriers for teams.What You Will OwnOnsite Leadership and Operational OversightProvide consistent, visible onsite leadership across enterprise learning operations environments in the UAEOwn day-to-day operational performance, service quality, and issue resolution across multiple integrated workstreamsMonitor real-time delivery metrics and intervene proactively to maintain service excellenceLead regular operational reviews with embedded leaders to ensure alignment, escalation, and accountabilityBuild trust and confidence through strong, credible leadership presence with senior enterprise stakeholdersStrategic Partnership and Engagement LeadershipAct as the senior relationship owner for a complex learning engagement, engaging senior operational and business leadersShape and execute an account strategy aligned to enterprise priorities and Infopro Learning’s regional growth objectivesLead quarterly performance and planning reviews focused on outcomes, value realization, and continuous improvementIdentify opportunities for capability expansion, scope evolution, and long-term partnership growthStep in directly with hands-on advisory support across the learning lifecycle when requiredGovernance, Risk, and Quality ManagementExecute and maintain robust governance frameworks aligned to contractual commitments and service standardsChair governance forums and provide transparent reporting on performance, risks, and improvement initiativesEnforce quality assurance, compliance, and escalation protocols across all delivery activitiesLead risk identification and resolution for high-impact operational or commercial issuesMaintain clear documentation of decisions, performance metrics, and governance outcomesCross-Functional IntegrationOrchestrate seamless collaboration across multiple learning and operations functionsBreak down silos and foster shared accountability for enterprise outcomesLead cross-functional planning to align priorities, dependencies, and resource deploymentEnsure a consistent, high-quality experience across all engagement touchpointsDrive knowledge sharing and adoption of best practices across teamsFinancial and Commercial AccountabilityOwn financial performance for the engagement in partnership with Infopro Learning regional leadershipOversee workforce planning, capacity management, and resource optimizationEstablish and track KPIs, SLAs, and financial performance metricsManage scope changes, commercial discussions, and contract performanceBalance margin optimization with service quality and stakeholder satisfactionTeam Leadership and DevelopmentLead and inspire a high-performing, onsite team across multiple disciplinesFoster a culture of ownership, collaboration, and operational excellenceCoach and develop embedded leaders through regular one-on-ones and performance feedbackChampion talent development, engagement, and retention within the teamBuild a strong shared identity as an integrated delivery organizationLocation & Working ModelThis role is based in the UAE, with primary location in Dubai or Abu Dhabi. A consistent onsite presence of 4–5 days per week at client facilities is required.Additional InformationThis role supports a dedicated client program and will be employed locally in the UAE in alignment with regional employment requirements.What We’re Looking ForRequired ExperienceApproximately 10–15 years of experience in L&D consulting, outsourcing, or managed services environmentsProven hands-on leadership of enterprise-scale learning operations with significant onsite responsibilityExperience managing complex learning engagements with operational and financial accountabilityStrong background in learning strategy and capability delivery within manufacturing, industrial, or asset-intensive environmentsDemonstrated success leading cross-functional teams across multiple workstreamsTrack record serving as the primary senior interface for enterprise stakeholdersEducationBachelor’s degree requiredMaster’s degree in Business, Organizational Development, or a related field preferredIf you are a hands-on learning operations leader based i