Onboarding Intern

OverviewDeliverectAs a rapidly scaling global SaaS unicorn Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Qcommerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers all the while being a part of something larger than themselves.Department FocusEnter the Implementation and Consultation team at Deliverect, a key group of seasoned professionals steadfastly committed to propelling enterprise businesses to unparalleled success. We craft technical plans that seamlessly integrate our products with our clients operations. The result: Streamlined processes, reduced errors and elevated operational efficiency, all contributing to our clients achieving their ambitious business goals.Our approach is not just technical; it’s holistic. From project management to technical expertise and continuous improvement we ensure quality and mitigate risks at every turn. Hand in hand with our customers we delve into their unique requirements tailoring our services to meet their needs. Ongoing support and customisation are not just offerings they’re the foundations of our commitment to ensuring users get the absolute most out of our products.Your Impact and Learning ExperienceAs an Onboarding Intern you will contribute directly to the success of Deliverect onboarding operations by helping to bridge the gap between product implementation and customer experience. You will play a pivotal role in the final stages of the onboarding journey helping customers to go live smoothly and with confidence.This internship offers a unique opportunity to gain hands-on experience at a fast-scaling SaaS company at the forefront of the foodtech industry. You will learn how product-led onboarding, operational scalability and customer education intersect in a high-growth environment. Through mentorship and structured learning you’ll develop both technical and interpersonal skills critical to the future of customer success, implementation and solution consultancy.A Typical Day and Learning OutcomesEach day will offer a mix of structured tasks and real-time problem solving. You will be immersed in the operational engine that powers customer activation across the UAE & KSA.This includes: Creating New Locations and updating Location settings.Onboarding Customer Channels.Helping Customers with Menu Creation activities.Training Customer(s) on how to use the Deliverect Platform.Collaborating with cross-functional stakeholders including Project Managers, Account Managers and Solution Consultants.You will walk away with a clear understanding of: How a global SaaS company deploys product solutions at scale.Best practices in onboarding and platform configuration.Client-facing communication and problem-solving techniques.Operational workflows that enable smooth digital transformations for restaurants.Your Expertise and GrowthCompleted a Bachelors or Masters in Business Information Systems or a related field.Are digitally fluent and comfortable navigating new tools.Have a background or strong interest in hospitality, ecommerce or online marketing.Fluent in English both written and verbal. Fluency in Arabic is a major advantage.Thrive in fast-paced collaborative environments and enjoy solving real customer problems. Are proactive, organised and excited to contribute to a high-impact team.Additional InformationWillingness to commit to a 6 month full-time Internship.Hybrid working 3 days from our Dubai Office and 2 days remote.Must currently hold a UAE resident visa (Family Sponsored or Student).Join Deliverect: Where You Shape Tomorrows SuccessAt Deliverect we’re not just seeking team members; we’re on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fuelled by perceptive, ambitious and determined professionals who embrace challenges and turn them into opportunities for innovation.What We Bring to the Table:Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement and working arrangements reflect our commitment to your success.Diverse Team: Become part of an international team that values diversity fostering a culture of transparency and visibility.A Peek into Life at Deliverect:Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.Innovation Hub: Immerse yourself in a culture of constant innovation where weekly releases and new features keep our products at the forefront.Big Challenges Bigger Solutions: Be part of a mission to solve some of