NOC Support Engineer

We are seeking NOC Support Engineers (L1 & L2), responsible for ensuring the availability, stability, and performance of telecom network infrastructure, including SBC, media gateway, and softswitch environments. The role focuses on 24/7 monitoring, incident management, and maintenance activities within a Network Operations Center (NOC).Key Responsibilities:Perform preventive and corrective maintenance across the telecom network.Monitor and supervise network components to ensure continuous, fault-free operation.Detect, analyze, and troubleshoot issues using DIH and OAM tools.Handle network incidents and user-reported complaints, resolving issues or escalating as needed.Take ownership of incidents and ensure timely resolution within SLA.Maintain detailed incident logs, root cause analysis, and resolution records.Support network performance and availability through proactive monitoring.Manage planned maintenance windows, ensuring smooth execution and post-maintenance stability.Report network faults and system issues to relevant support and engineering teams.Key Skills & Expertise:Strong knowledge of SBC, Media Gateways, and Softswitch technologiesExperience with Ribbon solutions is preferred; however, experience with Ericsson, Oracle, Nokia, Cisco, or Huawei is also acceptableExperience in telecom NOC operations and incident managementFamiliarity with SRE practices (monitoring, reliability, automation)Hands-on experience with network monitoring and troubleshooting toolsGood understanding of VoIP protocols (SIP, RTP)Arabic language skills: intermediate levelThis is a 12 months contract with potential extension for another 2 years#J-18808-Ljbffr