Mobility Systems Leader (Fleet Operations Manager)

Mobility Systems Leader (Fleet Operations Manager)7 Years ExperienceDubai, UAEJob Title: Mobility Systems Leader (Fleet Operations Manager)Department: Fleet & Transport ServicesLocation: Dubai, UAEReports To: Chief Operating OfficerEmployment Type: Full-Time | UAE Residency RequiredPosition PurposeThe Mobility Systems Leader (Fleet Operations Manager) is responsible for end-to-end operational excellence across Eunoia Accessible Transport’s vehicle fleet, field operations, and mobility logistics. This leadership role ensures that our transport services for People of Determination, seniors, and healthcare clients are consistently safe, reliable, dignified, and scalable.This position blends logistics expertise, people management, technology optimization, and deep understanding of accessible transport regulations. It requires the ability to lead cross-functional teams, optimize real-time mobility systems, and deliver a high-performing, mission-driven fleet.Key ResponsibilitiesOperational LeadershipOversee day-to-day deployment, routing, and performance of all wheelchair-accessible vehicles (WAVs), school transport units, and healthcare mobility servicesManage shift scheduling, route assignments, and daily readiness of Mobility Champions (drivers) and field staffMonitor trip completions, live dispatch, vehicle availability, and service delivery metrics using the company’s mobility and telematics platformServe as escalation lead for trip disruptions, urgent passenger needs, or vehicle failuresFleet & Systems OptimizationLead fleet management strategy including acquisition, inspections, servicing, downtime mitigation, and replacement planningEnsure compliance with RTA, MOHAP, and company protocols for preventive maintenance, accessibility equipment, and documentationTrack KPIs across vehicle utilization, fuel efficiency, on-time performance, and mechanical reliabilityCollaborate with tech partners to implement GPS, digital logging, and dispatch automation systemsTeam Management & CultureLead a team of supervisors, dispatchers, driver trainers, and maintenance liaisonsFoster a service-oriented field culture grounded in accountability, empathy, and problem-solvingIdentify training gaps and work with HR/Training to schedule onboarding, retraining, or coachingConduct field evaluations and performance reviews of key operational personnelCompliance & Safety OversightEnsure all drivers and vehicles meet UAE regulatory standards, including licensing, securement training, and health certificationsPartner with the Safety & Trust Officer on audits, incident investigations, and safety culture initiativesMaintain compliance logs for vehicle inspections, driver hours, and passenger care protocolsStrategic Growth & InnovationContribute to network expansion plans and deployment of new hubs, partnerships, or contract operationsLead operational pilots for new service lines (e.g., VIP concierge, medical transport, tourism-based WAV services)Continuously explore mobility innovations, software improvements, and tech-integrated service modelsQualificationsMinimum 7+ years of experience in transport/fleet operations, including at least 3 years in a supervisory or managerial roleProven experience managing accessible transportation, paratransit, NEMT, or school fleet operationsIn-depth knowledge of UAE RTA regulations, fleet licensing, vehicle safety standards, and People of Determination transport complianceBachelor’s degree in Transportation Management, Business, Logistics, or a related field (Master’s preferred)Strong leadership, analytical, and decision-making skillsExperience with routing software, GPS systems, dispatch platforms, and operational dashboardsFluent in English; Arabic, Tagalog, or Urdu is an advantageSuccess Metrics≥ 95% vehicle uptime and daily service readiness≥ 98% on-time trip completionReduction in service disruptions or escalated safety incidents100% fleet compliance with preventive maintenance schedules and inspection deadlinesHigh team retention, productivity, and training completion ratesTools & TechnologyGPS & vehicle tracking platforms (e.g., Geotab, Fleet Complete)Dispatch & route optimization softwareMaintenance ticketing systemsHR and performance management toolsCompensation & BenefitsCompetitive salary with performance-based bonusCompany phone, mobility dashboard access, and transport expense coverageHealth insurance and wellness supportAnnual leadership development or mobility conference stipendFast-track growth opportunities toward Director of Operations or Regional Mobility LeadApply TodayIf you’re a systems-minded operational leader ready to power the future of dignified mobility in the UAE, apply now to become Eunoia’s Mobility Systems Leader (Fleet Operations Manager).Submit your CV and credentials to: careers@eunoiamobility.ae#J-18808-Ljbffr