Manager – Employee Services HR Operations

Company OverviewIntertec Softwares Pvt Ltd part of Intertec Systems is a leading IT services company headquartered in Dubai serving Retail Banking Insurance and Healthcare organizations across the Middle East and India. Established in 1991 Intertec is renowned for digital transformation expertise and is committed to investing in employees and delivering quality solutions.Job OverviewThe Manager Employee Services HR Operations is a senior-level full-time position based in Dubai. This role will be responsible for managing end-to-end HR operations employee lifecycle processes employee relations HR compliance and HR systems. The role ensures data accuracy policy adherence seamless employee experience and compliance with ISO standards and UAE labor laws.Qualifications and SkillsBachelors Degree in Human Resources Business Administration or a related field10 years of experience in HR Operations of which 7 years in same or similar jobStrong working knowledge of UAE labor law and HR complianceHands-on experience with HRMS payroll coordination and HR auditsExposure to HR digitization tools (MS PowerApps PMS platforms such as Synergita preferred)Strong communication and interpersonal skillsHigh emotional intelligence and empathyEffective conflict resolution and problem-solving abilityHigh level of confidentiality and integrityStrong stakeholder and cross-functional collaborationAttention to detail with ability to work under pressureRoles and ResponsibilitiesAdminister HRMS data ensuring accuracy completeness and 100% complianceOversee onboarding and offboarding operations including documentation and employee communication exit discussions and similar.Assist in handling employee terminations and separationsCoordinate repatriation/relocation arrangements in collaboration with relevant HR team members.Document all HR policies procedures and process workflows in line with ISO requirements in case of any changes in the company policy or applicable country law.Maintain and regularly update HR process manuals and SOPs (only in case of any changes in process)Support internal audits and ensure timely closure of observationsManage employee grievances and disciplinary cases in line with company policyConduct investigations disciplinary hearings and grievance meetings when requiredPrepare investigation reports findings and recommendations for appropriate actionsSupport employee confirmations HR Connects and engagement touchpoints.Issue HR letters related to employee relations and conduct management.Process Salary Revision Forms (SRF) for New Joinees and Salary Increments as per internal company salary scale and parity.Ensure accuracy of salary and benefits data in HRMSCoordinate with payroll and finance for timely salary-related actionsSupport digitization of HR processes workflows and forms via MS PowerApps (for MRFs) reviewing the MRFs raised at the HR Verification stage that the position and grade align as per the requisition raised.Assist in implementation and enhancement of HR systems and toolsSupport goal setting and performance management processes (PMS) via Synergita during the appraisal cycle.Create and update Salary Increment letters and releasesSupport internal transfers and role movements.Required ExperienceManager#J-18808-Ljbffr