Logistics Operations Manager

The Logistics Operations Manager is responsible for planning executing monitoring controlling and closing any assigned projects. They have an entrepreneurial mindset which allows them to think about a project beyond the basic skills needed to manage it (i.e. technical knowhow and knowledge of the tasks being assigned to keep the project moving forward). Monitors programs/projects from initiation through delivery and interfacing with internal customers or department personnel. Organizes project activities and interdepartmental meetings; ensures communication facilitates completion of the program/project on schedule. May assign and monitor work of technical personnel providing support and interpretation of instructions/objectives.Key ResponsibilitiesEnhance customer relationships by identifying areas for improvement in the overall customer experienceIdentify customer pain points perform gap analysis and recommend value add operational improvements and cost savings projectsServe as the first point of contact to support customer queries/problems for daily operationsGather requirements deliverables and timeframes from stakeholdersActivity and resource planning (i.e. define project scope/objective and identify available resources)Create a clear and concise approach to execute the project and monitor its progressOrganize and motivate the project teamSet realistic deadlines and communicate them to the team consistentlyAnalyze and manage project risk throughout the duration of the projectCommunicate key milestones to the project to all key stakeholdersLead project calls discussing progress challenges and ultimately facilitate decisionmakingCollaborate with other project managers/acting project managers to build consistency in all processesConduct postimplementation reviews (i.e. evaluate performance against defined project goals) and report back to Director Program ManagementEnsure all projects follow the proper project management life cycle and include proper documentation (e.g. project charters project documentation for public consumption technical documentation enduser documentation document storage and controls)Manage multiple large scale projects at onceStay up to date with the latest trends and advancements in project management including emerging tools techniques and best practices and proactively apply new knowledge to improve processesQualificationsBachelors degree with a specialization in Supply Chain related field or equivalent experience5 years logistics supply chain large scale warehouse operations and projects or related experience3 years experience in operations management or project management3 years experience in owning stakeholder management and facilitationStrong knowledge of large scale warehouse operationsIndustry certifications such as Kaizen Lean Six Sigma Supply Chain PMP is preferredExcellent customer service skills including negotiation proven ability to listen comprehend effectively communicate clearly and concisely to obtain positive resultsRisk sensitive recognizes when problems arise or are likely to ariseCritical thinking using logic data & qualitative reasoningStrong facilitation skillsAbility to perform independently and achieve success in unstructured and rapidly evolving environmentsAbility to develop evaluate recommend and present best optionsAbility to understand financials and develop budgetsTravel less than 10Additional InformationExpeditors offers competitive benefits to all fulltime employees including:Paid vacationHolidaysFlexible DaysPaidSick Time(accrual rate of 1 hour of sick time per 30 hours paid)401(k) Retirement Savings Plan with employer matchEmployee Stock Purchase Plan (ESPP)Medical Prescription Drug Dental & Vision CoveragePaid Parental Leave (additional eligibility criteria)Employee Assistance Program (EAP)Training and Personnel Development ProgramEducational Assistance and ReimbursementPosition is full time 40 hours per week) Monday through FridayAll your information will be kept confidential according to EEO guidelines.Remote WorkNoEmployment TypeFulltime#J-18808-Ljbffr