Freight Operations Executive - UAE

PurposeThe Freight Coordinator plays a pivotal role in ensuring the seamless coordination of freight operations. This position involves managing the end-to-end process from customer interaction to document verification, shipment coordination, and customs clearance. The Freight Coordinator is responsible for maintaining efficient communication with customers, drivers, and external stakeholders to guarantee the timely and accurate movement of shipments.What You’ll Do (Key Accountabilities)Coordinating with Customer Prior to Pick upEstablish communication with customers to confirm pickup details and requirements.Gather necessary information and documentation to facilitate a smooth pickup process.Customer DocumentationConfirm that all necessary documents are shared by the customer for processing.Communicate any missing documents or discrepancies to the customer for resolution.Verify the completeness and accuracy of documents submitted by customers.Ensure all required documents are received before initiating the pickup process.Arranging Collection and Coordinating with Client and DriverCoordinate with clients and drivers to arrange collection schedules.Check the availability of trucks and ensure timely dispatch of shipments.Document Processing (Bill of Entry, Manifest)Process necessary documentation, including Bill of Entry and manifest.Ensure compliance with regulatory requirements during the documentation process.Shipment Details Collection and ReportingCollect shipment details such as chargeable weight, dimensions, and packaging type.Document shipments through photos and share relevant details with clients.Manifestation/Gate Pass ProcessingProcess manifest and gate passes.Hand over relevant documents to the Public Relations Officer (PRO) for further action.Exit Claim SubmissionSubmit exit claims as proof of shipment exit from the UAE.Attach all relevant documents to the system within the specified timeframe.Pre-Alert to Cross-BorderPrepare and send pre-alerts to cross-border destinations with scanned documents via email.LPO CreationCreate Local Purchase Orders (LPO) attaching local gate pass, bill of entry, and other required documents.Liaise with chambers and customs for necessary approvals.Tracking and MonitoringMonitor the transit progress, ensure driver app is updated consistently, update driver locations, and track entry/exit at border points.Maintain an up-to-date tracking file.Ensure portal is updated with relevant shipment progress and POD.Daily Customer UpdatesProvide daily updates to customers regarding the status of their shipments.Coordinate with drivers for real-time information.Customer Query ResolutionRespond to customer queries promptly.Coordinate with external parties to resolve any issues or concerns.Document Submission to Dubai CustomsCollate necessary documents (BOE customs copy; shipping documents) for submission to Dubai Customs within the stipulated timeframe.Requirements• Education and CertificationBachelor's degree in Logistics, Supply Chain Management, or a related field.• Knowledge and Skills Needed to do the JobStrong administrative, organizational and communication skills.Knowledge of relevant regulations and documentation requirements.Proficient in Microsoft Office applications (MS Excel and Word) and logistics management software.Ability to multitask and work under pressure.• Experience1-2 years of relevant experience in a similar role.Proven experience in freight coordination and customs clearance.About the CompanyWe aim to be one of the most innovative and trusted supply chain partners. Our mission at Elite is simple: to provide high-quality services for our valued clients. Our team goes above and beyond to cater to each project’s specific needs.Our quality is backed by ISO certification: ISO 9001-2015.We have a distinct culture and teams of passionate individuals wanting to create something better for our clients, our colleagues, and the community we operate in. Our daily decisions are anchored by our core values: Trust, Customer Centricity, Innovation, Action-Bias, and Excellence.Elite Co is an equal opportunity employer that is committed to diversity, that individual talent has unique abilities, and we value our differences. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by the applicable law.#J-18808-Ljbffr