Lead - Residents Relations (DEL5)

Qiddiya Investment Company is looking for a passionate and dynamic professional to take on the role of Lead - Residents Relations (DEL5). In this key position, you will be responsible for fostering positive relationships with the resident community, ensuring their needs and concerns are addressed effectively. You will play an integral role in creating a welcoming and engaging environment that reflects Qiddiya's commitment to excellence in community relations.Key ResponsibilitiesOperate resident feedback, complaints, and service recovery governance frameworksManage resident communication channels, notices, and information campaignsTrack and escalated resident issues, ensuring timely closure and service recoveryCoordinate with Housing Services, Catering, Recreation, Facilities, and other departments to resolve resident concernsMaintain resident satisfaction data, trend analysis, and improvement actionsSupport resident town halls, meetings, and engagement sessionsEnsure documentation of complaints, investigations, and closure evidenceRequirementsBachelor's degree in Hospitality Management, Business Administration, Communications, or related fieldCustomer service or complaints handling training is preferredMinimum 5 years of experience in resident relations, customer service, hospitality, or community managementExperience managing complaint-handling frameworks and service recovery processesStrong interpersonal and communication skills, with the ability to engage effectively with diverse resident groupsProven experience in conflict resolution and problem-solvingAbility to manage multiple projects and priorities in a fast-paced environmentProficient in using CRM systems and communication toolsFluent in EnglishBenefitsThe opportunity to contribute to a groundbreaking, visionary project that will redefine the future of entertainment and lifestyle in Saudi ArabiaA dynamic, multicultural work environment with opportunities for professional growth and developmentCompetitive compensation and benefits in line with the scope and scale of the Qiddiya projectJoin us in building the Destination City of the future!#J-18808-Ljbffr