Itsm consultant - rm

ResponsibilitiesReview the RM process procedure draft and identified improvementsEstablish RM team to validate and test the process scope and activitiesRun Pilot for Release management processEstablishing the RM process links (Input/Output) with Project management processRevise and update Release predefined tasksResolving any cross-functional (departmental) issuesReview and validate the RM process related CSI recordsWork with RM module support team to implement and test the new processPublish the process procedureEducational QualificationBachelors degree in Engineering / Computer Science or related fieldsITIL 3 foundation certificationITIL 3 Practitioner certificationITIL 3 Intermediate certificationsITIL 4 foundation certificationRequired Professional Qualifications/Skills10 years of experience with Release managementAbility to use ITSM tools BMC-Remedy and HelixAbility to balance multiple concurrent activities and manage time efficientlyPossession of excellent oral and written communication skillsQuality assurance and quality controlExperienced in using Microsoft Office, MS Visio, and MS Power Point