Itsm consultant - cm (2023)

About the job ITSM Consultant - CM (2023)OverviewJob Purpose: Assess and update CM process according to the new ITSM streamline process. Establishing the CM process links (Input/Output) with Project management process. Manage change request for small projects according to the PMO agreed timeline. Establishing the CM process links (Input/Output) with the new Realis Management process. Revise and update change predefined tasks. Resolving any cross-functional (departmental) issues. Ensuring consistent execution of the process across the organization. Monitoring, measuring, and reporting on the effectiveness of the process to senior management. Review and validate the CM process related CSI records. Work with CM module support team to implement and test the agreed enhancement.ResponsibilitiesAssess and update CM process according to the new ITSM streamline processEstablish CM process input/output links with Project management processManage change request for small projects according to the PMO agreed timelineEstablish CM process input/output links with the new Realis Management processRevise and update change predefined tasksResolve cross-functional (departmental) issuesEnsure consistent execution of the CM process across the organizationMonitor, measure, and report on the effectiveness of the process to senior managementReview and validate the CM process related CSI recordsWork with CM module support team to implement and test the agreed enhancementEducational QualificationBachelors degree in Engineering / Computer Science or related fieldsITIL 3 foundation certificationITIL 3 Practitioner certificationITIL 3 Intermediate certificationsITIL 4 foundation certificationRequired Professional Qualifications/Skills10 years of experience with Change managementAbility to use ITSM tools BMC-Remedy and HelixAbility to balance multiple concurrent activities and manage time efficientlyPossession of excellent oral and written communication skillsQuality assurance and quality controlExperienced in using Microsoft Office, MS Visio, and MS Power Point