IT/Technical Support Specialist

Job DescriptionAbout SiFiSiFi is a Saudi FinTech company that provides smart expense management solutions for SMEs, helping businesses control and automate their spending efficiently.Position OverviewWe are looking for a talented IT Technical Support Specialist to join our growing team and ensure seamless IT operations across the organization. The ideal candidate will be hands-on, proactive, and passionate about technology, troubleshooting, and user satisfaction.Key ResponsibilitiesProvide day-to-day technical support for internal users, including troubleshooting hardware, software, and network issues (both onsite and remote).Set up and configure workstations, operating systems, and applications according to company standards.Maintain and monitor computer systems, printers, and other IT equipment.Manage user accounts, permissions, and security groups through Active Directory and related systems.Diagnose and resolve network connectivity issues (LAN/WAN, VPN, Wi‑Fi).Log, track, and resolve IT support tickets in a timely and professional manner.Coordinate with external vendors or service providers for hardware or software maintenance when necessary.Maintain up-to-date documentation of systems, assets, and support procedures.Ensure compliance with company IT policies and cybersecurity practices, including software updates and data backups.Support IT infrastructure projects, upgrades, and deployment of new tools or systems.Provide basic training or guidance to employees on using company software and tools effectively.RequirementsBachelor’s degree in Information Technology, Computer Engineering, or a related field.1–3 years of proven experience in IT support or a similar role.Strong understanding of Windows and macOS environments, Microsoft Office Suite, and general IT systems.Experience with Active Directory, network configurations, and VPN troubleshooting.Solid problem-solving and troubleshooting skills with attention to detail.Excellent communication skills and a customer-oriented approach.Ability to work independently and as part of a team in a fast-paced environment.Good documentation and reporting skills.Proficiency in Arabic and good command of English (technical terms and documentation) is a MUST.Familiarity with IT asset management, security protocols, and helpdesk systems is a plus.#J-18808-Ljbffr