IT Support Engineer – Public Sector Client

IT Support Engineer – Public Sector ClientOur client is a leading government agency in Abu Dhabi providing digital services and infrastructure to public institutions. They maintain high security and service continuity standards.Your RoleAs an IT Support Engineer, you will provide first- and second-line technical support, manage tickets, and assist with system administration tasks for public sector users.Your ResponsibilitiesResolve hardware, software, and network-related issuesSupport end users via phone, email, and in personManage Active Directory accounts and access rightsDocument issues and elevate complex problemsAssist with Windows updates and endpoint securityYour ProfileDegree or diploma in IT, Networking, or related field2+ years of technical support experienceStrong knowledge of Windows OS, Office 365, ADFamiliarity with ITSM tools (e.g., ServiceNow)Fluent in English; Arabic is a plusWhat Netcraft Offers YouFreelance engagement with structured on-site accessExposure to secure enterprise environmentsClear onboarding and client documentation via NetcraftReady to build scalable infrastructure and drive automation?Apply now through Netcraft and join a forward-thinking team!#J-18808-Ljbffr