IT Support Analyst

OverviewHiring IT Support Analyst to be based in Dubai! Salary Range: AED16000 - AED18000 depending on experience. Our client, an international law firm, is seeking to recruit an IT Support Analyst with a high focus on delivering an excellent level of customer service. The Analyst will provide all aspects of IT support and take ownership of IT issues through to resolution.ResponsibilitiesNote: The original description states responsibilities implicitly in the overview. Specific responsibility language is not provided beyond service delivery and issue resolution. Please adapt as needed when finalizing the posting.Requirements and QualificationsAmenable to working in-office 5 days a weekExperience of working on a busy and demanding Service Desk supporting a large international customer base ideally within a legal practiceSound knowledge of supporting MS Windows and Office particularly Outlook and WordA good understanding of PC Hardware and software setup and configurationKnowledge of Document Management Systems preferably iManageExperience of using Active DirectoryUnderstanding of a software deployment package such as SCCMKnowledge of legal specific applications such as InterAction Intapp is an advantageExperience of troubleshooting and supporting telephone systemsExperience of logging tickets in ITSM call logging softwareIf this sounds like the role for you please reach out or send your CV/resume and covering letter to.Required Experience: IC#J-18808-Ljbffr