IT SECURITY OPERATIONS ENGINEER (COMMAND CENTRE)

IT Security Operations Engineer (Command Center)SummaryThe OT Security Operations Engineer is responsible for supporting and maintaining the organization's Operational Technology (OT) security controls, with a primary focus on OT firewalls and Nozomi Guardian. The engineer performs continuous monitoring, investigations, policy maintenance, and operational support for security technologies protecting corporate and asset environments. This role will be a part of the IT Security Operations team to ensure the integrity, availability, and resilience of critical infrastructure. The IT Security Operations Engineer will work in the Command Center providing moderate-level operational support for all enterprise IT security controls used in the organization.Key ResponsibilitiesPerform scheduled operational checks on the following platforms:Proofpoint Email Security (inbound/outbound mail flow, quarantine, TAP alerts)Microsoft Defender XDR (Endpoint alerts, device health, AV signature status)Zscaler Internet Access / ZPA (tunnel status, policy errors)FortiGate / Palo Alto / Cisco Firewalls / OT FirewallsForescout (endpoint visibility and compliance checks)OT Firewall OperationsPerform daily and weekly health checks on OT firewalls (Fortinet, Palo Alto, Cisco, or other industrial firewalls)Review and optimize OT firewall policies, zones, and rule setsAssist in implementing and validating rule changes, NAT policies, and segmentation controlsTroubleshoot issues related to OT network communication, VPN tunnels, and firewall performanceIncident Response SupportLockdown/isolate endpoints via Microsoft DefenderGather logs from firewalls, Cloudflare, Zscaler, Proofpoint, SplunkAssist with user communication during incidentsUpdate ticketing system with accurate timelines and findingsDocumentation & ReportingMaintain shift logs, incident summaries, and dashboard statusGenerate daily, weekly, and monthly security operations reportsUpdate SOPs and runbooks for product-specific tasksTechnical SkillsModerate understanding and troubleshooting skills across:Proofpoint PPS/PTR/CTRZscaler ZIA/ZPAFortiGate, Palo Alto, Cisco, OT FirewallsNAC tools (Forescout)Good understanding of networking (TCP/IP, VPN, DNS, HTTP/S)Experience3–5 years in IT Security or IT Operations in a large enterprise environmentExperience with the OT tools listed above is a mustSolid troubleshooting and analytical skillsCertifications (optional but beneficial):Security+ISA/IEC 62443 cybersecurity knowledgeCCNP SecurityZscaler ZIA/ZPA FoundationsFortinet NSE4 / Palo Alto PCNSAKey DeliverablesFlexible to work in rotation (shifts — weekdays and weekends) — MandatoryTimely triage and escalation of alerts across security platformsAccurate daily health checks for all productsShift handover logs and incident documentationFirst-level troubleshooting for all security toolsEducationBachelor's degree in Cybersecurity, Computer Science, Information Security, or a related field (or equivalent experience). Vertical: Technology#J-18808-Ljbffr