IT Operations Section Head

We’re looking for an experienced IT Operations Section Head to lead and enhance IT operations and infrastructure, ensuring system stability, performance, and reliable service delivery across all platforms.Key ResponsibilitiesLead and manage the IT team, ensuring SLA & KPI complianceOversee IT infrastructure (networks, servers, POS systems, cloud platforms)Manage incidents, monitoring, backups, cybersecurity, and disaster recoveryCoordinate with vendors, manage assets, and improve IT processesEnsure system performance, availability, and continuous improvementQualifications & SkillsBachelor’s degree in information technology, Computer Science, or related field6+ years of experience in IT operations or technical leadership rolesStrong leadership, communication, and problem‑solving skillsHands‑on experience with networks (LAN/WAN), servers, cloud (AWS/Azure), POS, and ITSM toolsKnowledge of monitoring tools (Zabbix, SolarWinds, PRTG)Experience with virtualization (VMware/Hyper‑V) and Office 365 / AzureUnderstanding of backups, access management, and IT security practicesFamiliarity with SLA/KPI management, ITIL practices, and vendor management#J-18808-Ljbffr