IT Helpdesk Support

The IT Helpdesk Support is responsible for providing end-user support related to all Level 1. ensuring that the performance and availability of the IT Network Infrastructure at the site is healthy and always functionalSupport Engineer and same is maintained to the highest standard with maximum levels of productivity and efficiency. Support Engineer is responsible for the ongoing support of systems and hardware peripherals providing client support and working closely with users to understand business needs. Expertise in troubleshooting maintaining Service tickets and SLAs design.Advising systematic know-how of procedures operations and work instructionsProvide first-line support to users encountering technical issues.Diagnose and resolve basic hardware and software problems.Follow up with users to ensure timely resolution of their issues and maintain a high level of user satisfaction.Escalate unresolved issues to higher-level support teamsGood knowledge of ITSM tools.Checking systems and equipment for substandard performance or malfunctioningFixing systems and equipment problemsSetting up of Peripherals (i.e. Laptop/Desktop/Printers) as per the compliance and policy.Good knowledge of backup software like Synology.Good knowledge about Office 365.Good Knowledge in Active Directory Management DNS & DHCPIdentifying performance problems and malfunctions.Maintaining hardware and corresponding documentation of fixes notes and recommendationsManaging routine preventive procedures; maintaining and monitoring network securityAnalyzing and resolving faults.Monitoring network environments and proactively maintain infrastructure to prevent failuresUpdating process procedure and other documentationLog and follow-up issues with VendorsPerform health system checks on areas of responsibilityMapping clients requirements and liaise with Group ITDesigning deploying maintaining and improving IT service delivery processes within the corporate guidelines to ensure efficient IT-dependent business operations and achieving corporate objectivesEnsured adherence to the SLA within the networkResponsible for monitoring and tracking IT assets.Qualifications :Bachelor of Computer Engineering or EquivalentCertifications in Cisco & Microsoft PreferredAdditional Information :Experience4-5 years of experience.Extensive experience with cloud platforms and data integration strategies.Skills & AbilitiesNetwork Management understanding.Familiarity with ITIL and its applications.Work with reports and root cause analysis.Maintain documentationMaintain and ensure network operations.Monitor vendor SLAs.Work with vendors for a solution and their support.Remote Work :NoEmployment Type :Full-time#J-18808-Ljbffr