IT Engineer Application – Global Markets

The candidate should possess a bachelor’s degree in information systems.General ExpectationMonitor and maintain the health and performance of the GoldenSource SaaS applicationOversee daily operational activities, including data ingestion, validation, and distribution to downstream systems.Manage and resolve incidents, perform root cause analysis, and coordinate with GoldenSource support for escalations.Coordinate and validate change requests (CRs) and releases, ensuring proper documentation and communication.Implement and monitor automated data quality checks and reconciliation processes.Maintain compliance with internal ITSM, ORAP, and business continuity protocols.Serve as the primary liaison between the bank and GoldenSource for operational matters.Collaborate with business and technology stakeholders (e.g., GMO, MRM, Finance) to align operational workflows with business needs.Maintain operational runbooks, SOPs, and incident logs.Provide regular performance and issue resolution reports to management.Respect timelines and ensure high availability of the platform.Good communication and stakeholder management skills.Skillset And Experience5+ years of experience in IT operations or application support, preferably in financial services or data management platforms.Hands-on experience with SaaS applications, ideally GoldenSource or similar EDM systems.Familiarity with AWS cloud infrastructure and open-source technology stacks.Strong understanding of market and reference data workflows.Experience in vendor coordination and SLA management.Knowledge of ITSM processes (e.g., incident, change, and problem management).Excellent documentation and reporting skills.Bachelor’s degree in Computer Science, Information Systems, or related field.Certifications in ITIL, AWS, or SaaS operations are a plus.Experience with automation tools and scripting (e.g., Python, Bash) is desirable.Exposure to financial services or Global Markets is an advantage.Referrals increase your chances of interviewing at Dicetek LLC by 2x#J-18808-Ljbffr