HR Manager - Middle East

About the positionAs a key member of the HR team this role will be expected to actively partner with the Managing Director for the Middle East countries (mainly UAE, Oman, Bahrain, Qatar) and the leadership team, providing advice and delivering value‑add interventions in all areas of HR. The role is to support the HR department by performing operational administrative tasks as well as responding to basic HR issues and inquiries. Administrative activities include, but are not limited to: managing employee files, submitting new hire and change information to HRMS and payroll, drafting employee contracts and change letters, processing time/sickness/absence, organizing onboarding sessions, and supporting the recruitment process. First point of contact for questions or problems of employees and/or managers in HR‑related matters.Decision Making AuthorityResourcing & Talent PlanningResponsible to assist the line manager recruiting all positions.Publish the job ads into relevant recruitment channels.Screen applications for each published job ad and present relevant applications to the Hiring Manager.Schedule interviews of shortlisted candidates with the Hiring Manager.Connect Hiring Manager to the recruitment agency point of contact if we have recruitment cost approved.Learning & Talent DevelopmentConduct induction program with all new hires.Performance & Reward ManagementEncourage & train all staff to use the Performance Management Tool.HR AdministrationPrepare Employment Offers for new hires.Liaise with visa vendors for employee visas.Register new hire and dependents with Medical Insurance or deregister if departure.Liaise and follow up with payroll/visa service provider for obtaining new or renewing expatriates work permits and their family residence permits.Complete Form 2 & 3 to create employee IDs then forward to line manager.Complete form 5 for each leaver.Complete form 4 for each change in employment terms/client/title/grade.Prepares payroll variables on monthly basis.Prepares annual leaves report manually and keeps them updated.Maintain employee files for audit check.Medical insurance invoices payment follow‑up, completion of payment form, follow‑up on timely payment to avoid suspension.Payroll/visa provider invoices follow‑up, completion of payment form, follow‑up on timely payment to avoid suspension.Complete monthly payroll.Service Delivery & Information HRISManage HR inputs for SAGE data.Improve use of E‑Recruitment portals.Manage creation of PS codes for staff expenses processing.Expert user of current Performance Management System, train line managers and staff.Expert user of employee self‑service & manager self‑service, train line managers and staff.Delivering ChangeProvide support and expertise to the senior team to deliver effective organisational change using a range of external and internal resources.Employee EngagementEncourage staff to complete the engagement survey.Lead on communication, improvements to be made and strengths to build on from the outputs of employee engagement activities.Human ResourcesTake ownership of ER cases and other areas where HR expertise is required to minimise risk to the region.Ensure that managers have the tools and access to advice needed to effectively manage the performance of their employees.Identify and mitigate major risks.Be visible so that managers have easy access to assist with employee challenges or concerns.Act as the employment legal expert and provide timely advice on matters, following up with managers to make sure their intervention has been successful and to offer further assistance needed.Act as a mediation or escalation point in disputes or formal proceedings.Create a culture of excellence and best practice which is clearly visible through the outputs of the team.Translate business and HR trends to facilitate sound business decisions.Complete monthly payroll.Any other tasks related to the position that are assigned by the Line Manager.Experience / EducationBachelor’s degree in Business Administration or a related field (preferred).Minimum 05 years of HR experience in an outsourcing or facilities management company.Familiarity with visa processing, labour laws & HR support functions.Skills and KnowledgeAdvanced computer literacy (Teams, MS Office – Excel advanced, Word, PowerPoint) and digital tracking systems.Administration skills.Strong people management skills and experience.Strong organisational and time management skills.Proactive, detail‑oriented, and solution‑driven.Ability to multitask in a fast‑paced environment.Discreet and professional with confidential information.Ability to comprehend, analyse and interpret business‑related documents and offer strong business solutions to clients.Excellent written and verbal communication, interpersonal, consultative and exceptional customer service skills and the ability to problem‑solve.Ability to effectively respond to sensitive issues, complex inquiries or complaints from clients, co‑workers, supe