Host Hostess

OverviewMaintain complete knowledge of:Dining room layout table/seat/section numbers proper table setups room capacity hours of operation price range and dress codeRestaurant reservation proceduresDaily house count arrivals departures VIPsScheduled inhouse group activities locations and timesAll department policies / service proceduresAnswer telephone within 3 rings using correct salutations and telephone etiquette.Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.Communicate reservation or cancellation changes to management as they arise throughout the shift.Monitor the preparation of own assignments ensuring compliance to departmental standards.Ensure that all menus check folders are cleaned and in sufficient quantity.Ensure that the hostess stand is cleaned and organized.Review the Reservation book preassign designated tables and follow up on all special requests.Greet the guests at the entrance of the restaurant.Seat Guest accordingly to floor plan / being fair to each waiter.Show guests their table which has been designated to themEnsure that the guests are pleased with their table.Present the open menu to the guest.Ensure that the tables are set to the best service of the guest.Anticipate heavy business times and organize procedures to handle waiting lines.Anticipate guests needs respond to them promptly and acknowledge guest however busy and whatever time of the day.Maintain positive guest relations at all times.Be familiar with hotel services / activities to respond to guest inquiries accurately.Handle guest complaints following instant pacification procedures and insuring guest satisfaction.Monitor guests reactions and confer frequently with management to ensure guest satisfaction.Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.Monitor and maintain cleanliness and working conditions of own section equipment and supplies.Additional InformationOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract recruit and promote diverse talent.Remote WorkRemote Work :NoEmployment TypeEmployment Type :Fulltime#J-18808-Ljbffr