Hospitality Auditor - UAE National Or Arabic Speaker

OverviewDriven by a passion for creating unique home-grown food concepts, The Independent Food Company is a UAE-based hospitality group behind the region’s most beloved brands - SALT, Parker’s, Somewhere, Public, Kumo, and Shalwa. Each concept is a testament to our commitment to innovative experiences, community connection, and high standards of service.The Hospitality Auditor ensures consistent delivery of brand and guest experience standards across INDPT through Experience Quality audits, spot checks, and CAPA closure follow‑ups. The role focuses on evaluating FOH/guest journey performance, cleanliness and maintenance perception, service sequence execution, staff conduct, and customer complaint handling.Key RequirementsA) Conduct EQ AuditsPerform Experience Quality audits using approved EQ checklists.Cover:Guest journey and experience flowGreeting, order taking, service sequence, farewellStaff conduct, grooming, and presenceCleanliness perception (FOH + BOH interface)Hygiene practices affecting guest perceptionBrand presentation & merchandising complianceB) Documentation & ReportingDocument findings clearly and objectively (facts, not opinions).Provide photo evidence when required.Issue reports within 24–48 hours, including:summary statuskey gapscorrective action requirementsC) Follow‑upVerify the completion of corrective actions during follow‑up visits.Track recurring issues and highlight trends to the EQ Supervisor.D) Guest Experience ChecksSupport management in identifying service gaps and guest pain points.Provide real‑time coaching feedback to shift teams when appropriate.E) Support StandardizationEnsure FOH manuals and SOPs are followed and are accessible.Support implementation of updated standards across locations.Job RequirementsBachelor's degree in hospitality or businessExcellent attention to detailStrong communication skillsStrong reporting and documentation abilitiesConfident personality and professional demeanorAbility to work independently and travel often#J-18808-Ljbffr