Help Desk Engineer

Key ResponsibilitiesReceive, log, and track tickets (ITSM / ticketing system).Troubleshoot hardware, software, printers, email, network basics.Support user onboarding/offboarding (accounts, access, devices).Escalate complex cases with clear evidence and replication steps.Maintain knowledge base articles and standard troubleshooting guides.Support meeting rooms and basic IT operations when required.Follow SLAs and provide professional updates to users.Key Requirements / Skills2+ years in IT support/help desk.Good Windows support, MS Office/Teams, basic networking.Experience with ticketing tools and SLA-based support.Customer-service attitude and calm communication.Basic troubleshooting mindset and documentation discipline.Arabic is a plus; good English for tickets and coordination.#J-18808-Ljbffr