Head of Retail Education

<div><p>The Head of Retail Education is responsible for defining, leading and deploying the global retail education strategy for Parfums de Marly and Initio across all regions and distribution channels.</p><p>Based in Dubai and reporting directly to the Chief Commercial Officer, this role plays a critical part in driving brand excellence, retail performance and customer experience through world-class education programs. The position oversees the creation, implementation and continuous optimization of all training initiatives, ensuring consistency, relevance and impact across both brands.</p><p>The role works in close collaboration with Global Marketing and Commercial teams, external partners, and leads the global vision for the Brand Academies across owned boutiques and partner stores.</p><p>This is a highly international role requiring frequent travel.</p><h3>Key Responsibilities</h3><ul><li>Define and lead the global retail education strategy, in line with brand positioning, commercial objectives and customer experience standards.</li><li>Act as the global reference and subject-matter expert for retail education across both brands.</li><li>Oversee the launch, implementation and evolution of the Brand Academies for owned boutiques and partner networks worldwide.</li><li>Ensure consistency of training standards while adapting programs to regional needs, market maturity and local constraints.</li><li>Support and upskill regional education teams, fostering best practices and talent development</li><li>Oversee all training preparation, delivery and follow-up activities in close collaboration with regional teams.</li><li>Deliver key strategic trainings personally (global launches, flagship doors, regional seminars).</li><li>Implement on-the-field coaching programs for top doors and key markets (role plays, observations, one-to-one coaching, in-store assessments).</li><li>Collaborate with Global Brand Management, Trade Marketing and Commercial teams to measure training effectiveness and impact on retail performance.</li><li>Analyze KPIs and feedback to continuously improve existing programs and design new initiatives.</li><li>Lead the creation and delivery of high-impact, customized training programs for beauty advisors worldwide, both in-class and through digital learning platforms.</li><li>Ensure excellence in brand storytelling, product knowledge, selling techniques and luxury customer experience.</li><li>Drive brand culture by delivering and overseeing onboarding programs for new joiners and new store openings.</li><li>Partner with Global Brand Management to ensure all educational content is fully aligned with brand strategy, launches and long-term vision.</li><li>Define global learning priorities and collaborate with regions on annual and launch-related training calendars.</li><li>Oversee the update, optimization and innovation of content on digital training tools and platforms.</li></ul><h3>Role - Specific Skills</h3><ul><li>Strategic and results-driven mindset with strong execution capabilities</li><li>Solid understanding of luxury retail, client experience and performance-driven education</li><li>Excellent communication, presentation and storytelling skills</li><li>Strong organizational and project management abilities</li><li>Ability to influence and collaborate effectively across regions and functions</li><li>Adaptable, autonomous and comfortable in fast-paced, changing environments</li><li>Strong interpersonal skills and passion for brand, products and people development</li></ul><h3>Desired Background&Experience</h3><ul><li>Minimum 10 years of experience in Retail Education, Training or Learning&Development within the luxury fragrance or beauty industry</li><li>Proven experience in global roles, with strong exposure to international retail environments</li><li>Demonstrated experience in developing and deploying global training programs</li><li>Strong understanding of luxury brand positioning and omnichannel retail environments</li><li>Comfortable with digital tools, e-learning platforms and social networks</li><li>Proficient in Microsoft Word, Excel and PowerPoint</li><li>Language skills: Fluent in English and French (mandatory)</li></ul></div>#J-18808-Ljbffr