Guest Service Agent

What are we looking forGuest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:Previous experience in a customerfocused industryPositive attitude and good communication skillsCommitment to delivering a high level of customer serviceExcellent grooming standardsCalm efficient and organized with great attention to detailAbility to multitask while maintaining a positive attitude when working with a GuestProfessional manner with an emphasis on hospitality and guest serviceAbility to work on your own and as part of a teamCompetent level of IT proficiencyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience in cash handlingFront Office/Concierge experience in the hotel leisure and/or entertainment sectorsConflict resolution experienceWhat will it be like to work for HiltonThe future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of worldclass brands. Dedicated to filling the earth with the light and warmth of hospitality we have welcomed more than 3 billion guests in our more than 100year history. Hilton is proud to have an awardwinning workplace culture and we are consistently named among one of the Worlds Best Workplaces.We support the mental and physical wellbeing of all Team Members so they can Thrive thanks to innovative programs and benefits such as workplace flexibility career growth and development and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members unique perspectives and voicesalong with those of our Guests Owners Suppliers and Partnersto cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what its like to be on Team Hilton!We are an equalopportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions of their role and to receive other benefits and privileges of employment. Please contact us to request an accommodation.A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from checkin through checkout and complete audits as required.What will I be doingAs Guest Service Agent you will serve on the Front Office Team to provide services for Guests to contribute to an overall exceptional experience from checkin through checkout and complete audits as required. A Guest Service Agent truly influences the first impressions of our Guests and therefore are responsible for performing the following tasks to the highest standards:Achieve positive outcomes from Guest queries in a timely and efficient mannerEnsure an efficient reception experience for Guests including check in/out and complete audit procedures as requiredEnsure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and or other departmentsDemonstrate a high level of customer service at all timesAttend appropriate training courses when required and assist with the Night Teams training and development effortsDemonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily dutiesMaximize room occupancy and use upselling techniques to promote hotel services and facilitiesUse the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policyComply with hotel security fire regulations and all health and safety legislationAct in accordance with policies and procedures when working with front of house equipment and property management systemsFollow company brand standardsAssist other departments as necessaryEOE/AA/Disabled/VeteransRequired ExperienceUnclear Seniority#J-18808-Ljbffr