Guest Experience Executive

Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 60 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.About Our ClientOur client is a global aviation services company that provides luxury services for private aviation.We're looking for a Guest Experience Executive who will be responsible to provide high-quality service to the FBO visitors and passengers as they enter the Terminal until they reach the aircraft. The executive will be the first point of contact with all customers and are therefore due to represent the company brand and image in an elegant and seamless manner.ResponsibilitiesProvide high-level of customer service to all clients by maintaining a pleasant, professional, friendly, and outgoing attitude.Meet and greet clients and guests arriving to the FBO terminalManage passengers' documentation and custom requirement.Attend customer requests, such as menu ordering and seating arrangements around the FBO terminal, in a timely and accurate mannerHandle customer complaints pleasantly and courteouslyCompile and organize the flight details for the passengers scheduled to arrive the next day.Coordinate movement of passengers and luggage both outside and inside the FBO terminalAssist in tasks during work event including exhibitions/showsComplete any other duties assigned by Line ManagerCompliance-related dutiesAdhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role. The employee is expected to exercise their duty of care, and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.QualificationsHigh school diploma or Official certification, valid UAE Driving License is requiredExperience: 2+ experience in the Hospitality industry, knowledge of another language is preferredPersonal SkillsProfessional, attentive and detail-orientedMultitasking abilities and flexibilityTime management and organizational skills#J-18808-Ljbffr