Food & Beverage Hostess

We are seeking an enthusiastic Food & Beverage Hostess to join our hospitality team. The successful candidate will deliver exceptional guest experiences manage reservations and seating and support front-of-house operations in a fast-paced restaurant or event environment. This role requires excellent communication strong organisational skills and a warm professional manner.Key ResponsibilitiesWelcome guests with a friendly professional demeanour and manage the flow of arrivals and departures.Handle reservations waitlists and table allocations using the venues booking system.Communicate effectively with front-of-house and kitchen teams to ensure smooth service and accurate seating.Provide information about menus specials dietary options and allergen information; elevate queries to senior staff when necessary.Maintain a tidy organised reception and host station; prepare menus place settings and promotional materials as needed.Assist with guest enquiries special requests and complaint resolution to uphold high standards of customer service.Support event setup and guest coordination during private functions banquets and special events.Adhere to health safety and hygiene regulations including food safety and COVID-19 protocols where applicable.Process payments and manage billing queries when required ensuring accuracy and confidentiality.Person Specification - Skills and Experience for Food & Beverage HostessPrevious experience in a hospitality restaurant or events environment preferred.Strong interpersonal and customer service skills; friendly calm and professional under pressure.Excellent verbal communication skills in English; additional languages are an advantage.Organised punctual and able to multitask during busy service periods.Basic IT skills and familiarity with reservation systems POS terminals and mobile communication devices.Knowledge of food allergens special dietary requirements and front-of-house procedures.Qualifications and Training - Food & Beverage Hostess requirementsHospitality-related qualifications or customer service training desirable but not essential.Food hygiene certification (Level2 or equivalent) is advantageous.Full training will be provided on venue procedures reservation software and service standards.How to Apply - Apply for Food & Beverage Hostess rolePlease submit a CV and a brief cover letter outlining your relevant experience and availability. Shortlisted candidates will be contacted for interview. We are an equal opportunities employer and welcome applications from all suitably qualified individuals.#J-18808-Ljbffr