Guest Experience Assistant Manager

Company DescriptionGründe für Accor zu arbeiten? Wir sind weit mehr als ein weltweit führendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Persönlichkeit passen. Wir unterstützen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen dafür, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen Möglichkeiten von Accor erkunden kannst. Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam können wir die Gastronomie und Hotellerie von morgen verändern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/. Tu das, was Du liebst, trage etwas für die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESSJob DescriptionWe are seeking a dedicated and customer-focused Guest Experience Assistant Manager to join our team in Riyadh, Saudi Arabia. In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Experience Manager in overseeing daily operations.Assist in managing and coordinating guest services to ensure the highest level of customer satisfactionSupport the Guest Experience Manager in supervising and training front-of-house staffHandle complex guest inquiries, requests, and complaints in a professional and timely mannerCollaborate with various departments to ensure seamless guest experiences across all touchpointsImplement and maintain standard operating procedures for guest servicesMonitor and analyze guest feedback to identify areas for improvementAssist in developing and implementing strategies to enhance guest satisfaction and loyaltyEnsure compliance with hotel policies, procedures, and local regulationsParticipate in creating and managing guest experience initiatives and special eventsSupport the management of departmental budgets and resourcesQualificationsBachelor's degree in Hospitality Management, Business Administration, or related field3-5 years of experience in hospitality or customer service management, preferably in a luxury hotel or resort settingExceptional customer service skills with a strong focus on guest satisfactionExcellent communication and interpersonal skillsDemonstrated leadership abilities and experience in team managementStrong problem-solving and conflict resolution skillsProficiency in hospitality management software and Microsoft Office suiteAbility to work flexible hours, including weekends and holidaysKnowledge of hospitality industry standards and best practicesUnderstanding of Saudi Arabian culture and customsFluency in English; Arabic language skills highly preferredHospitality industry certifications (e.g., Certified Hospitality Supervisor) are a plusAdditional InformationGuest Experience Assistant Manager – Your Team and Working Environment:Join our Guest Experience team in a leadership role focused on supporting daily operations and elevating the overall guest journey. As a Guest Experience Assistant Manager, you will assist in overseeing guest services, handling escalations, coaching team members, and working closely with other departments to ensure service excellence and consistency.We foster a collaborative and supportive work environment built on teamwork, respect, and continuous improvement. As a key support to the Guest Experience Manager, your leadership, attention to detail, and commitment to guest satisfaction will help create an environment where guests feel valued, confident, and well cared for.Our Commitment to Diversity & Inclusion:We are committed to building an inclusive workplace that values diversity and empowers individuals from all backgrounds to grow, lead, and contribute with integrity, passion, and purpose.#J-18808-Ljbffr