First‑Line IT Helpdesk Engineer — End-User Support

A prominent investment company in Dubai is seeking a Level 1 Helpdesk Support Engineer to provide first-line technical support. This role includes troubleshooting hardware and software issues, managing service tickets, and ensuring compliance with service level agreements. Ideal candidates should have a Bachelor's in Computer Engineering and certifications like CompTIA A+ and ITIL® 4 Foundation. This position requires 3-4 years of Helpdesk experience and strong skills in Microsoft 365 and user support.#J-18808-Ljbffr