Field Support Engineer

The Field Support Engineer is part of an on-site support team responsible for the daily supervision and support of radio communication system deployed at customer locations.The role focuses on hands‑on troubleshooting, preventive and corrective maintenance, and coordination with back‑office teams.The role of the Field Support Engineer is to:Perform day‑to‑day system supervision and monitoring of infrastructure components, COTS hardware, radio equipment and associated application software deployed on sites.Perform initial diagnosis and troubleshooting of hardware and software issuesCarry out preventive and corrective maintenance activities, such as replacement of hardware devices, deployment of software updates following established proceduresEscalate complex or non‑standard issues to back‑office teamsProvide technical support to customer.The role is field‑based and requires extensive travel (20 sites deployed across the country). The candidate will have to obtain security clearance to work in military bases.Role & ResponsibilitiesPerform day‑to‑day system supervision and monitoring of infrastructure components, COTS hardware, radio equipment and associated application software deployed on sitesPerform initial diagnosis and troubleshooting of hardware and software issuesIdentify issues requiring advanced expertise and elevate to back‑office teams with clear technical information and logsCoordinate with customer and remote support teams to ensure smooth operationsPreventive and corrective maintenance tasksCarry out preventive and corrective maintenance activities, such as replacement of faulty hardware devices or components, deployment of software updates following established proceduresSupport systems in Linux based environment, using established automation playbooks (Ansible)Technical support and documentationMaintain clear and accurate records of system configurations, changes and maintenance activitiesContribute to the update of procedures and manualsProvide technical support to the customer.Overall Technical activities / description of requirementsPerform day‑to‑day system supervision and monitoring of infrastructure components, COTS hardware, radio equipment and associated application software deployed on sitesPerform initial diagnosis and troubleshooting of hardware and software issuesIdentify issues requiring advanced expertise and elevate to back‑office teams with clear technical information and logsCoordinate with customer and remote support teamsPreventive and corrective maintenance tasksCarry out preventive and corrective maintenance activities, such as replacement of faulty hardware devices or components, deployment of software updates following established proceduresSupport systems in Linux based environment, using established automation playbooks (Ansible)Technical support and documentationMaintain clear and accurate records of system configurations, changes andmaintenance activitiesContribute to the update of procedures and manualsProvide technical support to the customer.LogisticsMaintain accurate inventory of deployed equipment, tools and consumablesSupport logistics for movement of equipment to/from sites, ensuring all items are accounted for and properly transported, stored and labelledTrack equipment lifecycle (installation, maintenance, return, replacement) using asset management tool.Work experience requirements3+ years in field support or technical support roles in operational or customer‑facing environmentHands‑on experience with electronic equipment, IT systems, radio communication systemsExperience in Defense projects or critical infrastructure is preferredExperience in integrating and testing complex systems is a plusPreferred skillsExperience with Linux‑based systemsKnowledge of radio communication principlesExposure to Ansible or automation tools for executing predefined tasksBasic understanding of networking, RF equipment, hardware/software integrationExcellent communication and coordination skillsExcellent analytical and reporting capabilitiesStrong ability to work both independently and as a team to solve problemsBe very reactive to solicitationsFrench and Arabic language are a plusThe role is field‑based and requires extensive travelValid driver’s license (installation across 20 sites in UAE)#J-18808-Ljbffr