Fashion Consultant - Hugo Boss Kids - Al Nakheel Mall

INSPIRE EXHILARATE DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality - bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Chalhoub Group fosters a people at heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and has pledged to reach Net Zero by 2040. What You'll Be Doing Deliver an outstanding customer experience and drive business through sales. Communicate the brand's values and philosophy to customers and team members. Collaborate with team members and maintain positive relationships to create a constructive work environment. Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed. Maintain and understand customer purchasing patterns and behaviours; use this data to build strong relationships, promote the Group's loyalty program (MUSE), and increase enrollment. Stay abreast of latest fashion trends, social media campaigns, products, competitor offerings, and promote them with customers. Participate in the brand's events when required inside or outside the store. Take ownership of the customer's experience, deliver exceptional service, share product knowledge and expert advice, and proactively cater to customers' needs, interests, and preferences. Use impactful storytelling with customers to maximise their experience through education and entertainment. Communicate with customers to assess their needs, provide assistance, and exceed expectations. Use clienteling techniques and tools to build one on one relationships based on trust and human touch, such as messaging and virtual shopping appointments. Prepare and process e commerce orders' fulfillment from the store within set SLAs for time and quality. Manage effective clientele data reporting and analytics while maintaining accurate data collection. Maintain stock replenishment and display organisation as per the brand's VM guidelines. Demonstrate a strong understanding of and leverage available technology tools (Clienteling app, CRM, OMS, etc.) to support customer experience inside and outside the store. What You'll Need To Succeed Minimum Experience: 2-3 years in fashion retail. Excellent communication skills. Styling and product knowledge. Technical and operational skills. What We Can Offer You With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies and exclusive employee discounts. We Invite All Applicants to Apply It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all applicants without regard to gender, age, race, religion, national origin or disability status.