E-Commerce and Last Mile Analysis Associate

The E-Commerce and Last Mile Analysis Associate is responsible for supporting the execution of e-commerce projects and system improvements by coordinating across departments, especially with IT. He/she focuses on consolidating data, ensuring quality and issue escalation, and facilitating smooth collaboration to enhance digital operations and customer experience initiatives.RESPONSIBILITIESCoordinate with IT and internal teams to ensure alignment and integration of e-commerce systems, including but not limited to Zendesk, Survey Sensum, Gupshup, Salesforce, Navision, Microsoft Dynamics, and JDE.Collaborate with relevant stakeholders to support the Qanz Card project and other loyalty or digital service programs.Assist in the consolidation of customer and operational data into unified platforms to support effective decision-making.Assist with extracting, compiling, and reporting performance and operational data, ensuring accuracy and timeliness.Conduct quality assurance checks on digital tools and customer experience systems; escalate and follow up on detected issues to ensure resolution.Support the implementation of cross-functional e-commerce initiatives such as Voice of Customer (VOC), Style Advisor, Makeup Services, IVR, e-receipts, Wecare, insurance logs, and Google link integrations.Monitor e-commerce system usage and performance to ensure seamless operations and suggest improvements when needed.Maintain proper documentation and tracking for ongoing projects and change requests.QUALIFICATIONBachelor’s degree in Business Administration, Information Systems, or a related field.0-2 years of experience in a similar role. Previous exposure to cross-functional project coordination is a plus.Proficiency in data extraction tools.Fluency in English. Fluency in Arabic is a plus.#J-18808-Ljbffr