Documentation & Technical Administration Officer

Job TitleDocumentation & Technical Administration Officer (Arabic Speaking) - a hybrid of technical writer + administrative coordinatorJob SummaryThe Documentation & Technical Administration Officer is responsible for creating, formatting, and managing all official departmental documentation, including memos, user guides, SOPs, and operational manuals. The role ensures that all written materials are clear, accurate, compliant with organizational standards, and properly stored for easy retrieval.Key ResponsibilitiesOfficial CommunicationDraft and format official memos, letters, and formal correspondence for internal and external stakeholders.Ensure all communications follow the approved corporate tone, structure, and formatting standards.Standard Operating Procedures (SOPs), Work instructions and process flows, Policies and guidelines, User manuals and training materialsMaintain document version control and archiving systems.User Guides, Manuals, & Service CardsUpdate and standardize user guides for systems, tools, and processes used within the department.Collaborate with SMEs to ensure technical accuracy and usability of guides.Records & Knowledge ManagementOrganize and maintain the department's documentation repository in SharePoint or other platforms.Track approvals and keep an up-to-date log of active, obsolete, and pending documents.Support to Department OperationsAssist with preparing meeting minutes, reports, and presentations.Coordinate with other departments to gather data and updates needed for reports or memos.QualificationsBachelor's degree in Business Administration, Communications, or related field3+ years in administrative support, documentation management, or technical writing rolesStrong command of Arabic and English for formal and technical writingExperience in government, corporate, or regulated environments is an advantageProficient in Microsoft Office (Word, Excel, PowerPoint) and SharePointExcellent organizational skills and attention to detailAbility to understand and summarize technical or procedural information clearlyRequirementsBachelor's degree in Information Technology, Technical Communication, or a related field5+ years of experience in technical writing, documentation management, or a related administrative roleStrong understanding of technical concepts and ability to communicate them clearlyExperience with document management systems and tools (e.g., Confluence, SharePoint, or similar)Excellent writing, editing, and proofreading skillsHighly organized with attention to detailAbility to work independently and collaboratively in a fast-paced environmentStrong interpersonal skills and ability to work effectively with cross-functional teams#J-18808-Ljbffr