Director of Technology Operations - MENA Region

OverviewRole Overview (MENA) The Director of Technology Operations - MENA is a senior regional leadership role, accountable for technology operations, service delivery, and operational excellence across the Middle East and North Africa. The role supports companys' rapidly growing MENA client base—particularly regulated alternative investment firms—while aligning with global standards, platforms, and governance defined by the CTO organization.Regional Scope & AccountabilityOwn day-to-day technology operations for the MENA region, including UAE-based clients and regional expansionsAct as the senior operational authority for MENA client service delivery, escalations, and service transitionsEnsure regional operations align with local regulatory expectations (e.g., DIFC, ADGM) and client due‑diligence requirementsServe as the primary regional counterpart to global Technology, Cybersecurity, and Service Delivery leadershipKey ResponsibilitiesLead and develop regional engineering, service delivery, and service transition resources supporting MENA clientsOversee delivery of managed IT services, cloud platforms, identity, endpoint, and collaboration services across the regionEnsure consistent adoption of company platforms (e.g., Microsoft 365, Azure, Intune) within the regionPartner with Cybersecurity leadership to align regional operational controls with defensive and offensive cyber servicesDrive operational maturity, automation, and service consistency while respecting regional client nuancesSupport regional growth initiatives, including new client onboarding, office launches, and M&A integrationsSuccess Metrics (First 6-12 Months)Stable, high-quality service delivery for all MENA clients with measurable improvements in SLAs and CSATSuccessful onboarding and transition of new regional clients and regulated entitiesClear regional operational reporting and risk visibility provided to executive leadershipStrong alignment between regional operations and global company standardsRequirements10+ years of experience in technology operations or IT service delivery, with regional leadership responsibilityStrong background supporting financial services or other highly regulated environmentsDeep understanding of cloud, identity, endpoint, and collaboration platforms—Microsoft ecosystem preferredProven ability to manage senior client stakeholders and regional delivery teamsExperience operating in the Middle East or comparable international marketsPreferred / Differentiating ExperiencePrior leadership experience in the GCC or broader MENA regionExposure to regulatory and investor due‑diligence processes (DDQs, audits)Familiarity with cybersecurity service delivery models and governanceITIL or service‑management framework experienceReporting & CollaborationThis role reports into the CTO organization and works closely with the Managing Director EMEA, Cybersecurity leadership, Sales, Client Experience, and Global Service Delivery teams. The Director of Technology Operations - MENA is the senior operational voice for the region.#J-18808-Ljbffr