Director of Academic Support Services

The American University in the Emirates (AUE) is seeking a highly motivated and organized Director of Academic Support Services to lead the Academic Support Services Office. The Director will oversee the administrative and operational functions of academic support units ensuring efficient service delivery and a high level of student satisfaction. This role requires strong leadership excellent organizational skills and the ability to collaborate effectively with colleges departments and university leadership to enhance the overall academic experience.Job PurposeThe Director is responsible for overseeing comprehensive academic support services that provide students with additional learning and development opportunities outside the classroom. This position ensures the effective delivery of academic skills programs learning support initiatives and continuous improvement of student academic outcomes.Qualifications & EducationPhD in Educational Psychology Counseling Adult Learning or a related field.Reporting LineReports to: Vice President for Enrollment Management and Student ServicesDirect Reports: Library Manager and Director of Student Counseling and DisabilityExperience23 years of experience in an academic or learning support role.5 years of experience at a managerial level in higher education or a related field.Key ResponsibilitiesManage student academic support issues in collaboration with staff and faculty members.Monitor student academic progress and coordinate case management with relevant stakeholders.Partner with deans faculty and curriculum leaders to identify and address student academic needs and concerns.Lead and mentor Academic Support staff promoting continuous professional development.Develop and implement academic support policies and procedures in compliance with university and accreditation standards.Oversee the annual budget goals and objectives of the Academic Support Office.Conduct benchmarking studies and analyze student academic data to drive continuous improvement.Perform other job-related duties as assigned.Skills & CompetenciesStrategic Planning and ComplianceLeadership Team Management and Task AllocationCustomer Service OrientationNegotiation and Interpersonal SkillsDependability and Self-ManagementBudgeting and Resource ManagementLocation: American University in the Emirates (AUE) Dubai International Academic CityAbout American University in the Emirates (AUE):The American University in the Emirates (AUE) invites applications from well-qualified candidates for a range of faculty and administrative positions. AUE is located in Dubai Intl. Academic City.AUE is not just a place of learning but a hub of innovation and growth where your expertise and aspirations find a welcoming environment.At AUE we believe Nothing is Impossible is the Pathway to SuccessAUE comprises seven dynamic colleges: College of Law College of Education College of Design College of Business Administration College of Media and Mass Communication College of Computer Information Technology and College of Security and Strategic Studies. Each college boasts unique strengths and prestigious accreditations reflecting our commitment to providing a world-class education.The American University in the Emirates is accredited bySACSCOC(the Southern Association of Colleges and Schools Commission on Colleges) to award baccalaureate and masters degrees. Degree-granting institutions also may offer credentials such as certificates and diplomas at approved degree levelsThe American University in the Emirates is officially licensed to operate as a higher education institution and all its programs are accredited byCAA(the Commission for Academic Accreditation) Ministry of Education United Arab Emirates.TheCollege of Business Administrationis a proud member ofAACSB(The Association to Advance Collegiate Schools of Business)and its degree programs (Bachelor of Business Administration Master of Business Administration Master of Sport Management) are accredited byAACSB) as of 2022.The Bachelor of Computer Science in theCollege of Computer Information Technologyis accredited by the Computing Accreditation Commission ofABET.NASAD(The National Association of Schools of Art and Design) has granted the Bachelor of Science in Fashion Design Bachelor of Science in Graphic Design Bachelor of Science in Interior Design and Bachelor of Science in Animation in theCollege of Design the designation of Substantial Equivalency with accredited programs in the United States.Required Experience:Director Key Skills Crisis Management,Marketing,Public Relations,Fundraising,Media Relations,Constant Contact,Strategic Planning,Social Media Management,Team Management,Public Speaking,Wordpress,Writing Skills Employment Type : Full-Time Experience: years Vacancy: 1