Delivery Station Liasion - UAE National, DSL

At Amazon our mission is to be Earth’s most customer‑centric company. To achieve this goal we strive to exceed expectations by innovating and providing best‑in‑class customer support as we expand our logistics products and services including improving how we fulfil and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to work with smart passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate you will help improve the customer experience by providing in‑station real‑time hands‑on support to ensure our customers receive their packages on time as promised. The role will also help connect customers with experts who can provide them the most accurate and up‑to‑date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customers’ faces.Key Job ResponsibilitiesCommunicating with customers directly on the telephone.Empathising, earning the trust and instilling confidence with the customer that their issue can be resolved.Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.Providing exceptional attention to detail on every case and issue.Proactively finding solutions to problems with limited guidance.Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face‑to‑face communication and virtual correspondence.Communicating effectively with senior leadership to highlight barriers and form solutions.Working confidently at pace with multiple online platforms and tech systems.Working in a fast‑paced environment within a restricted time frame.Working a full‑time (40 hours per week) schedule.Working in an environment where the noise level varies and can be loud (hearing protection will be provided).A Day in the LifeYou’ll be based at one of our last‑mile delivery warehouses where Amazon’s leading logistics system operates. As orders are dispatched out on road for delivery the DSL team will action parcels which have failed delivery. Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs) you will reach out to the customer to update them on their failed or potential to fail delivery deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt. Within the logistics station the DSL team are the only team who can connect to the customer directly. You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers.About the TeamOur mission is to be Earth’s most customer‑centric company and few departments have as direct an impact on that mission as our Customer Service team. We’re an inclusive team who empower and look after our people so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can helping them get the best results quickly and efficiently. We support our self‑service channels to offer expert insights into our customers most complex issues. Within the DSL team you will work as part of a nationwide team linked across different delivery sites throughout the UK. We are dedicated to the very highest of standards in providing a first‑class delivery service and ensuring continued trust in all Amazon customers.QualificationsEmirati national with family book.High school or equivalent diploma.Advanced and adaptable interpersonal communication skills.Ability to effectively prioritise work time to ensure efficiency.The ability to multi‑task in a fast‑paced environment.Proficiency with Windows operating systems and Microsoft Outlook.Familiarity and IT proficiency with multiple web browsers, database searching and instant‑messenger tools.Upper‑intermediate proficiency in spoken and written English language.Effective communication skills and the ability to build enduring professional relationships.Experience of stakeholder management including building and maintaining professional relationships.Experience in an operational environment such as logistics, retail, hospitality or customer service.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region you’re applying in isn’t listed please contact your Recruiting Partner.#J-18808-Ljbffr