Delivery Practice Manager

OverviewAt Amazon Web Services (AWS) were looking for an experienced leader to build our Engagement Management Professional Services specialty team. As the person in this role you will be responsible for ensuring the successful delivery of engagements. You will partner with other AWS ProServe organizational leaders to expedite stakeholder alignment, team cohesion, and risk mitigation while ensuring feedback loops close the engagement lifecycle. You will be a strategic business partner assisting in development of internal teams in agile frameworks, best practices, and AWS prescriptive practices to accelerate both innovation and migration scenarios with customers.Key Job ResponsibilitiesEngage customers — collaborate with enterprise sales managers to develop strong customer and partner relationships and build a growing business in a geographic territory driving AWS adoption in key markets and accounts.Lead and build a team of individuals who will be responsible for the successful delivery of projects with our most strategic customers.Provide advisory work as a strategic business partner to help customers achieve their business outcomes and drive innovation throughout the engagement life cycle.Develop and deliver talent development and training, enabling customers, partners and internal teams on our agile delivery framework and the AWS prescriptive way of working.Drive a consistent project/engagement experience for our customers through our Engagement Manager community.Participate in pre‑sales on‑site visits, understand customer requirements, propose and deliver ProServe offerings such as mass migration programs, and help develop custom solution engagements.Collaborate with AWS field sales pre‑sales, training and support teams to help partners and customers learn and use AWS services in key market verticals and regulated industries such as financial services, media/entertainment, and healthcare/life sciences.Deliver and manage multi‑stream technical engagements with partners and customers, providing oversight at executive level and enabling communication on program or project progress and financials tailored to the audience. The Engagement Manager is responsible for managing customer expectations, managing AWS delivery consultants, and managing the scope and budget of each individual project.Work with AWS engineering support and business teams to convey partner and customer feedback and lessons learned.About the TeamAWS Global Services includes experts from across AWS who help our customers design, build, operate and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.DiversityAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.Work/Life BalanceWe value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home there’s nothing we can’t achieve.QualificationsManaged a team whose primary responsibility is program/project management in a professional services environment.Extensive hands‑on experience leading the delivery of multiple enterprise‑level IT consulting projects using Agile/Iterative and Waterfall methodologies.Experience developing and maintaining executive relationships (C‑level CIO