Customer Support Officer - UAE National

<div><ul><li><b>Role</b>: Customer Support Officer - UAE National</li><li><b>Employment Type</b>: PERM</li><li><b>Client Industry</b>: Banking Services</li><li><b>Contract Duration</b>: Permanent</li><li><b>Location</b>: Dubai, UAE</li><li><b>Start Date</b>: Immediate Joiners</li></ul><h3>Key Responsibilities</h3><ul><li>Respond to customer inquiries regarding accounts, transactions, and banking services through phone, email, or in-person interactions.</li><li>Resolve customer issues and complaints efficiently and professionally, ensuring a positive experience and customer satisfaction.</li><li>Assist with account services, including opening, closing, updating information, and processing service requests like card replacements or PIN resets.</li><li>Provide guidance on banking products, helping customers understand and choose suitable services such as loans, savings accounts, and digital banking tools.</li><li>Maintain accurate records of customer interactions, ensuring proper documentation for compliance and follow-up.</li></ul><h3>Skills</h3><h3>Requirements</h3><ul><li>UAE National with a valid Family Book</li><li>Strong communication and interpersonal skills – both in Arabic and English</li><li>Bachelor’s degree in any major</li></ul></div>#J-18808-Ljbffr