Customer Success Manager

Role OverviewA Customer Success Manager to own and grow performance and influencer marketing accounts while acting as a key internal stakeholder to the Product team. This role requires someone who can independently manage revenue-driving accounts, understand campaign models and internal processes, and translate client needs into structured product and process improvements.Key ResponsibilitiesOwn performance & influencer marketing accounts (ROAS-driven)Lead optimization, retention, growth planning, and upsellingBuild strong, strategic client relationshipsCollaborate closely with Product to translate client requirements into actionable inputsCoordinate cross-functionally (BI, Ops, Finance, Influencer, Product)Identify workflow gaps and proactively improve processesWhat We’re Looking For5–7 years total experience, with 3+ years in Account Management or Customer SuccessExperience managing performance-based accounts (e-commerce, SaaS, marketplace, etc.)Exposure to SaaS/product environments and cross-functional collaborationStrong analytical skills and data literacyHigh ownership, accountability, and ability to operate with minimal supervisionPreferred: Background in performance marketing, influencer marketing, affiliate, or agency + product environments.Why Join UsJoin a collaborative, fast-moving team that puts customers at the centre of decision-making. You’ll have the opportunity to shape customer success practices, work with cross‑functional teams, and directly influence product and business outcomes while growing your career in a supportive, high‑impact environment.#J-18808-Ljbffr