Customer Service Representative - Immediate Joiners Preferred

Job SummaryWe are looking for a proactive and customer-focused Customer Service Agent to join our eCommerce/Operations team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional support to resolve inquiries, manage orders, and ensure a seamless shopping experience. You will play a vital role in building customer loyalty and ensuring satisfaction through professional and empathetic communication.Key ResponsibilitiesCustomer InteractionRespond promptly to customer inquiries via email, chat, social media, and phone.Provide accurate and timely information regarding orders, products, returns, and company policies.Assist customers with placing orders, tracking shipments, and resolving technical issues.Order and Issue ResolutionInvestigate and resolve order discrepancies, including delays, incorrect shipments, and refunds.Process returns, exchanges, and warranty claims in alignment with company policies.Liaise with warehouse, logistics, and other internal teams to address and resolve order-related concerns.Customer FeedbackGather and document customer feedback to identify trends, common issues, and areas for improvement.Share insights with the relevant teams to enhance customer experience and optimize processes.Knowledge ManagementStay updated on product features, promotions, and inventory levels to provide accurate support.Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.Proactive EngagementReach out to customers to follow up on unresolved issues and ensure satisfaction.Assist with outbound communication for promotions, new product launches, and loyalty programs.Required QualificationsEducationHigh school diploma or equivalent (Bachelor's degree in a related field is a plus).Experience2+ year of customer service experience, preferably in an eCommerce or retail environment.Familiarity with eCommerce platforms (e.g., Shopify, Magento) and CRM tools is an advantage.Technical SkillsProficiency in using customer support software (e.g., Zendesk, Freshdesk).Basic knowledge of order management systems and tracking tools.Soft SkillsExcellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Patience, empathy, and a customer-first mindset.Ability to work in a fast-paced, team-oriented environment.Note: Due to high volume of applicants, only shortlisted candidates will be contacted.#J-18808-Ljbffr